Eyanna Chihota
Gary,IN
Summary
Experienced Shift Manager with over 4 years of experience in fast-paced environments, proficient in enhancing team productivity and customer satisfaction. Demonstrated ability to implement innovative problem-solving strategies, achieving a 20% increase in team efficiency and a 15% rise in customer satisfaction. Skilled in customer service, team management, and organizational skills, eager to leverage expertise in a dynamic new role.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
03.2022 - 05.2024
- Managed shift operations, ensuring smooth workflow.
- Introduced new scheduling system that increased team efficiency by 20%.
- Enhanced customer satisfaction by 15%.
- Orchestrated a 15% rise in customer satisfaction through enhanced service strategies.
Personal Shopper
Walmart
01.2021 - 04.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed customer shopping requests efficiently.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Resolved customer issues promptly.
Warehouse Associate
Amazon
08.2020 - 01.2021
- Eager to learn and adopt new skills, committed to achieving company goals
- Streamlined package handling, boosting efficiency in loading and sorting
- Ensured accurate package sorting by size and destination, minimizing errors.
- Adopted innovative strategies to enhance workflow and reduce downtime.
- Assisted team members in achieving fast and accurate package loading details.
Skills
- Customer service
- Problem-solving
- Employee Training
- Leadership
- Team Management
- Proficient in Microsoft Word
- Critical Thinking
- Organization
Timeline
Shift Manager
McDonald's
03.2022 - 05.2024
Personal Shopper
Walmart
01.2021 - 04.2022
Warehouse Associate
Amazon
08.2020 - 01.2021
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