Nichole Elmore

Work History

Planet Bluegrass

07.1999 - Current

Supervised box office operations, ensuring timely ticket sales and customer service excellence.
Manages guest list and VIP will-call using FileMaker
Exchanges, sells tickets, and accesses paid will-call with See Tickets.
Trains volunteer staff on ticketing systems and customer engagement strategies.
Delivers consistent, quality, customer service and resolves ticketing issues
Coordinated event logistics, optimizing seating arrangements to maximize audience experience.
Resolved customer inquiries and issues promptly, promoting positive attendee experiences.

Z2 Entertainment

09.2022 - 06.2025

Managed ticketing operations for diverse events, ensuring seamless customer experiences and effective service delivery.
Oversaw inventory management of tickets, optimizing allocation based on demand and event requirements.
Collaborated with marketing teams to implement promotional strategies that increased ticket sales and audience engagement.
Analyzed sales data to identify trends, informing strategic decisions for future event planning and pricing strategies.
Established relationships with vendors and partners to enhance ticket distribution channels and audience reach.
Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
Arranged staffing hours for daytime and event shifts to accommodate event need
Acted as MOD available for customer service inquiries and escalated customer issues..
Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
Collaborated with other departments for smooth execution of events, improving overall event management success.
Managed team schedules, allocating resources effectively to cover peak periods and special events.
Ensured compliance with relevant industry regulations by staying updated on changes in laws or guidelines related to ticket sales practices.

Analyzed sales data to identify trends, making informed decisions on pricing strategies and promotional offers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Colorado Chautauqua

06.2022 - 08.2022

Trained and mentored staff on box office procedures and customer interaction standards.
Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
Organized event schedules and coordinated staff assignments, ensuring smooth operations during peak times.

Silvertree Jewelry

03.2011 - 03.2020

Designed vending booth and display standards for family-owned business
Created on-line branding, visual standards, and print material.
Built, edited, and wrote copy for e-commerce site.
Created social media marketing posts to advance brand
Managed and tracked inventory.
Worked trade shows and festivals in vending booth handling sales and customer service.

NedFest/Peak to Peak Music Education Association

08.2015 - 08.2019