Nichole Evans
Robinson,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Crawford Memorial Hospital
02.2020 - 04.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Frequently double-checked patient demographics and current information while scheduling follow-ups and other appointments.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phone calls and messages for 10-physicians specialty medical facility, scheduling appointments, and handling patient inquiries.
Customer Service Representative
UnitedHealthcare
12.2018 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Met customer call guidelines for service levels, handle time and productivity.
Certified Nursing Assistant
Timber Creek Village Assisted Living
04.2012 - 12.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Bachelor of Science - Psychology of Human Relations
Indiana Wesleyan University
04.2025
Associate of Applied Science - Medical Office Assistant
Illinois Eastern Community Colleges
05.2013
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Data collection
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Active listening
- Calm under pressure
Affiliations
- Psi Chi, the International Honor Society in Psychology
- American Psychological Association
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsTimeline
Medical Receptionist
Crawford Memorial Hospital
02.2020 - 04.2024
Customer Service Representative
UnitedHealthcare
12.2018 - 01.2020
Certified Nursing Assistant
Timber Creek Village Assisted Living
04.2012 - 12.2018
Associate of Applied Science - Medical Office Assistant
Illinois Eastern Community Colleges
Bachelor of Science - Psychology of Human Relations
Indiana Wesleyan University
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