Nichole Gillespie

• Processed prescription orders efficiently, maintaining high standards of accuracy and customer service.
• Provided exceptional patient care by addressing inquiries and resolving issues promptly.
• Monitored compliance with regulatory standards, contributing to a safe pharmacy environment.
• Managed pharmaceutical supplies efficiently, organizing stock areas for easy access while minimizing expired or damaged items through regular audits.
• Assisted pharmacists in managing drug inventory levels for optimal availability and reduced waste.
• Supported effective communication between pharmacy staff and customers, addressing inquiries regarding medications and usage instructions.
• Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
• Contributed to the reduction of medication errors by meticulously following proper procedures for prescription filling and labeling.
• Participated in continuous education programs to stay current with industry standards and maintain certification requirements as a National Certified Pharmacy Technician.
• Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
• Maintained a safe and clean pharmacy environment by adhering to infection control protocols, sanitation guidelines, and regulatory standards for hazardous waste disposal.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.

• Compounded medications accurately according to prescriptions and pharmacy protocols.
• Trained new pharmacy technicians on workflows and best practices for operational efficiency.
• Implemented process improvements that enhanced workflow efficiency within the pharmacy department.
• Trained new pharmacy technicians on operational protocols, fostering a positive work environment that encouraged professional growth.
• Prepared sterile compounding products using aseptic techniques, ensuring compliance with safety regulations and quality control measures.
• Calculated and prepared Pediatric IV and Neonatal IV medications.
• Prepared Cardio Vascular solutions for open heart operations.
• Prepared orthopedic solutions for open wound and orthopedic surgeries.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Assisted in the development of the cleaning products, and training for the USP &(& IV Sterile Compound room
• Was part of the team that implemented the Medication Reconciliation program
• Worked in Infusion Plus and Home Plus Pharmacy

- Working prior authorizations for patients to receive IV infusions

- Scheduled patients for IV infusions, Central Line dressing changes, weekly blood work.

- Prepared IV's for patient's to have treatment at home.

- Packaged and shipped out the medications for patients.

• Dispensed medications accurately following established protocols and guidelines.
• Ensured compliance with federal, state, and local regulations during medication preparation processes.
• Processed and filled nursing home cart fills
• Called and verified insurances
• Called and worked prior authorizations