Nichole Gonzalez
Vancouver
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Department Manager
North Star Restaurants
Vancouver
03.2018 - Current
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Ensured compliance with company policies and relevant regulations.
- Resolved customer complaints and issues promptly and professionally.
- Handled shift overstock, restocking and inventory control.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Developed and implemented strategic departmental plans to achieve company targets.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Worked effectively in team environments to make the workplace more productive.
Caregiver
Aging And Adult Services
Vancouver
09.2009 - 01.2018
- Provided emotional support to clients during difficult times.
- Maintained detailed records of services performed on clients.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Followed care plan and directions to administer medications.
- Accompanied clients to social events such as movies or plays.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Followed safe lifting and transferring techniques to transport residents.
- Instructed family members on how to provide bedside care.
- Assisted with meal planning to meet nutritional plans.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Drove clients to doctors' appointments and social outings.
- Maintained clean and well-organized environment for client happiness and safety.
- Managed household errands and other essential duties.
Customer Service Manager
Walmart
Ephrata
01.2005 - 09.2008
- Monitored phone calls to provide feedback and coaching.
- Implemented quality control measures to uphold company standards.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Delegated work to staff, setting priorities and goals.
- Evaluated and authenticated returns, exchanges and voids.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted research and reviewed findings to solve customer issues.
Education
High School Diploma -
Quincy High Tech High
Quincy, WA06-2004
Skills
- Customer service
- Employee training
- Inventory control
- Regulatory compliance
- Team leadership
- Project management
- Employee scheduling
- Performance evaluation
- Scheduling management
- Safety enforcement
- Communication skills
- Policy development
- Order management
- QC
- Performance management
- Operations
- Safety and security
- Forecasting and planning
- Team supervision
- Customer engagement
- Rules and regulations
- Product restocking
- Motivational leadership
- Staff recruitment
- Supervisor
- Team building
- Goals and performance
- Task delegation
- Training and mentoring
- Workplace safety awareness
- Recruiting and hiring
- Department leadership
- Scheduling
Certification
- Food handlers
References
References available upon request.
Timeline
Department Manager
North Star Restaurants
03.2018 - Current
Caregiver
Aging And Adult Services
09.2009 - 01.2018
Customer Service Manager
Walmart
01.2005 - 09.2008
High School Diploma -
Quincy High Tech High