Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Hearn

Mineral,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Operations Manager

Virginia Eagle Distributing
Fredericksburg, VA
01.2022 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Managed scheduling, training and inventory control.

Sales Team Leader

Virginia Eagle Distributing
Winchester, VA
01.2013 - 01.2022
  • Resolved customer complaints promptly and efficiently.
  • Organized special events such as trade shows or conferences.
  • Coached sales team members on best practices for customer interactions.
  • Developed strategies to improve customer experience.
  • Established standards of excellence in customer service, product knowledge, and communication skills.
  • Identified areas of improvement within the sales process.
  • Managed inventory levels to ensure availability of products.
  • Assisted with hiring new sales personnel as needed.
  • Conducted regular meetings with team members to review goals and objectives.

Sales Representative

Virginia Eagle Distributing
Charlottesville, VA
03.2008 - 01.2013
  • Managed 80 business partner accounts.
  • Perform functions in accounts such as inventory management and sales projections.
  • Responsible for marketing new products to existing business partners to promote penetration for emerging products.
  • Responsible for working with small businesses to generate reports for analysis; then working with the small businesses to analyze prior sales and project future sales.
  • Work with business partners to establish pricing points for products bases on market desired profit margin.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Researched competitors' products, prices, and sales techniques.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Developed key customer relationships to increase sales.

Education

High School Diploma -

Madison County High Schoole
Madison, VA
06-1996

Skills

  • Customer Service
  • Business Development
  • Performance monitoring
  • Business Planning
  • Organizational Management
  • Maintenance Planning
  • Inventory Management
  • Goal Setting
  • Operations Management
  • Employee Motivation
  • High-pressure environments

Timeline

Operations Manager

Virginia Eagle Distributing
01.2022 - Current

Sales Team Leader

Virginia Eagle Distributing
01.2013 - 01.2022

Sales Representative

Virginia Eagle Distributing
03.2008 - 01.2013

High School Diploma -

Madison County High Schoole

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