Nichole Henderson
Hawthorne,CA
Summary
Compassionate Medical Assistant with a strong focus on patient care coordination, HIPAA compliance, and vital sign monitoring. Committed to enhancing patient experiences through effective communication and quality service.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Optum
Long Beach, CA
08.2022 - Current
- Administered patient care, including vital sign monitoring and medical history documentation.
- Supported clinical team by managing patient scheduling and coordinating appointments efficiently.
- Assisted in laboratory procedures, ensuring accurate specimen collection and processing.
- Maintained electronic health records, ensuring data integrity and compliance with privacy regulations.
- Trained new staff on best practices for patient interactions and office protocols.
- Collaborated with healthcare providers to optimize patient care strategies and enhance service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Medical Assistant
Optum
Downey, CA
08.2019 - 04.2022
- Educated patients on treatment plans and preventive care measures to improve health outcomes.
- Streamlined office workflows, enhancing operational efficiency through process improvements.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
Barista Shift Lead
Coffee Bean & Tea Leaf
Manhattan Beach, CA
02.2016 - 05.2019
- Supervised daily operations and staff performance to ensure consistent service quality.
- Trained new baristas on beverage preparation and customer engagement techniques.
- Managed inventory levels, ordering supplies to minimize shortages and waste.
- Implemented efficient workflows for drink preparation during peak hours.
- Resolved customer complaints, improving satisfaction and loyalty through effective communication.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Medical Assistant
North West College
Long Beach, CA05-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Compassionate
- Electronic medical records
- CPR
- Medical procedures
- Laboratory specimen collection
- Maintaining confidentiality
- Insurance verification
- Patient care coordination
Timeline
Medical Assistant
Optum
08.2022 - Current
Medical Assistant
Optum
08.2019 - 04.2022
Barista Shift Lead
Coffee Bean & Tea Leaf
02.2016 - 05.2019
Medical Assistant
North West College