Nichole Lucas
Greenville,TX
Summary
Experienced with retail sales and customer service. Ability to work as a team to develop customer relationships and increase sales. Strong capabilities with computer programs and great at managing time while performing tasks while working under stress. Specifically experienced in a hardware store environment with product knowledge and problem-solving to meet customer and business needs.
Overview
7
7
years of professional experience
Work History
Millwork Sales Specialist
The Home Depot
01.2024 - Current
- Collaborated with customers to identify millwork needs and create detailed designs.
- Assisted customers in completing the entire project - selling across multiple departments.
- Streamlined the ordering process by coordinating with team members to complete projects.
- Provided detailed estimates, ensuring accuracy in pricing and materials needed to successfully sell the project.
- Worked as a team by becoming a New Associate Coach and Pro Ambassador to help new associates meet customer needs.
Appliance Sales Associate
The Home Depot
04.2021 - 12.2023
- Assisted customers in selecting appliances that met their needs and preferences.
- Collaborated with vendors and installers to ensure a quality sales and delivery process.
- Paid close attention to details such as measurements and customer preferences when building quotes.
Customer Service Representative
The Home Depot
10.2019 - 04.2021
- Performed point-of-sale transactions accurately, ensuring smooth service in a fast-paced environment.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier Team Lead
DD's Discounts
01.2019 - 06.2019
- Coordinated staff schedules to optimize coverage during peak hours, improving workflow.
- Trained new cashiers on register procedures and customer service best practices.
- Operated cash register and equipment to collect payments.
Education
Attended For 2 Years - Computer Information Systems
Texas A&M University
College Station, TX08-2017
High School Diploma -
Naaman Forest High School
Garland, TX05-2017
Skills
- Customer service skills
- Working with a team
- Attention to detail
- Consultative sales
Timeline
Millwork Sales Specialist
The Home Depot
01.2024 - Current
Appliance Sales Associate
The Home Depot
04.2021 - 12.2023
Customer Service Representative
The Home Depot
10.2019 - 04.2021
Cashier Team Lead
DD's Discounts
01.2019 - 06.2019
Attended For 2 Years - Computer Information Systems
Texas A&M University
High School Diploma -
Naaman Forest High School
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