Overview
Work History
Education
Skills
Timeline
Nichole Mitchell

Nichole Mitchell

Cashier part time
Lake Stevens,WA

Overview

10
10
years of professional experience

Work History

Lead Cook

Eagles F.o.e
01.2016 - 04.2016
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Placed orders to restock items before supplies ran out.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Customer Service

Burger King
02.2012 - 04.2012
  • Delivered world-class customer service to internal and external customers.
  • Increased revenue through effective customer service and inventory management.
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Utilized customer feedback to improve customer service.
  • Provided outstanding customer service on phone and in person.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Displayed exceptional customer service and communication skills.
  • Provided exceptional customer service to clients, responding to questions effectively.
  • Developed strategic plans and increased production, productivity and customer service.
  • Directed cleaning, restocking, and customer service activities.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Maintained detailed records of client conversations and customer service.
  • Provided friendly customer service to guests and addressed concerns.
  • Assisted and motivated associates to deliver excellent customer service daily.

Customer Service Representative

McDonald's
01.2006 - 05.2006
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

GED - High School Education

Tacoma Community College, Tacoma, WA
06.2020

Skills

  • Industry expertise
  • Task delegation
  • Innovation and creativity
  • Coaching and mentoring
  • Multitasking
  • Complex Problem-solving
  • Employee counseling
  • Remote conferencing and communication
  • Conflict resolution
  • Organizational skills
  • Professionalism
  • Adaptability
  • Work complaint handling
  • Active listening
  • Excellent communication
  • Eligibility determinations
  • Performance appraisal
  • Reliability
  • Multitasking Abilities
  • Problem-solving abilities
  • Continuous improvement
  • Professional development
  • Attention to detail

Timeline

Lead Cook - Eagles F.o.e
01.2016 - 04.2016
Customer Service - Burger King
02.2012 - 04.2012
Customer Service Representative - McDonald's
01.2006 - 05.2006
Tacoma Community College - GED, High School Education
Nichole MitchellCashier part time