Nichole Mitchell
Cashier part time
Lake Stevens,WA
Overview
10
10
years of professional experience
Work History
Lead Cook
Eagles F.o.e
01.2016 - 04.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Taught kitchen staff safety protocols and restaurant standards.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained kitchen staff to perform various preparation tasks under pressure.
Customer Service
Burger King
02.2012 - 04.2012
- Delivered world-class customer service to internal and external customers.
- Increased revenue through effective customer service and inventory management.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Utilized customer feedback to improve customer service.
- Provided outstanding customer service on phone and in person.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed exceptional customer service and communication skills.
- Provided exceptional customer service to clients, responding to questions effectively.
- Developed strategic plans and increased production, productivity and customer service.
- Directed cleaning, restocking, and customer service activities.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Maintained detailed records of client conversations and customer service.
- Provided friendly customer service to guests and addressed concerns.
- Assisted and motivated associates to deliver excellent customer service daily.
Customer Service Representative
McDonald's
01.2006 - 05.2006
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
GED - High School Education
06.2020
Skills
- Industry expertise
- Task delegation
- Innovation and creativity
- Coaching and mentoring
- Multitasking
- Complex Problem-solving
- Employee counseling
- Remote conferencing and communication
- Conflict resolution
- Organizational skills
- Professionalism
- Adaptability
- Work complaint handling
- Active listening
- Excellent communication
- Eligibility determinations
- Performance appraisal
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Continuous improvement
- Professional development
- Attention to detail
Timeline
Lead Cook - Eagles F.o.e
01.2016 - 04.2016
Customer Service - Burger King
02.2012 - 04.2012
Customer Service Representative - McDonald's
01.2006 - 05.2006
Tacoma Community College - GED, High School Education