Nichole Mitchell

Work History

Eagles F.o.e

01.2016 - 04.2016

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared ingredients ahead of time to promote efficiency in dish garnishing.
Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Delegated jobs within kitchen depending on restaurant traffic and employee skill.
Taught kitchen staff safety protocols and restaurant standards.
Placed orders to restock items before supplies ran out.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Trained kitchen staff to perform various preparation tasks under pressure.

Burger King

02.2012 - 04.2012

Delivered world-class customer service to internal and external customers.
Increased revenue through effective customer service and inventory management.
Resolved customer service escalations to promote mutually beneficial outcomes.
Utilized customer feedback to improve customer service.
Provided outstanding customer service on phone and in person.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Managed food resources, memorized orders, and coordinated customer service.
Displayed exceptional customer service and communication skills.
Provided exceptional customer service to clients, responding to questions effectively.
Developed strategic plans and increased production, productivity and customer service.
Directed cleaning, restocking, and customer service activities.
Provided excellent customer service to cultivate loyalty and satisfaction.
Maintained detailed records of client conversations and customer service.
Provided friendly customer service to guests and addressed concerns.
Assisted and motivated associates to deliver excellent customer service daily.

McDonald's

01.2006 - 05.2006

Responded to customer requests for products, services, and company information.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Sought ways to improve processes and services provided.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.