Nichole Moore
Meridian,ID
Summary
Results-driven server with strong skills in anticipating guest needs and executing seamless dining experiences. Committed to fostering a high-performing team environment and enhancing customer satisfaction through effective training and operational excellence.
Overview
4
4
years of professional experience
Work History
Captain Server
Prime and Ember Signature Steakhouse
Sumterville, FL
11.2025 - 09.2026
- Elevated guest experience and increased average check sizes by strategically upselling using extensive food and wine pairing knowledge.
- Executed formal table service by mastering multi-course pacing, synchronized clearing, and tableside preparation, ensuring seamless dining experiences.
- Anticipated guest needs and tailored dining experiences to ensure exceptional customer service.
- Guided new waitstaff through menu offerings and service standards, reinforcing procedures to promote consistent service delivery.
Server
Bella Vita Italian Steakhouse
The Villages, FL
10.2024 - 11.2025
- Provided exceptional customer service, ensuring satisfaction and repeat patronage.
- Processed orders efficiently, maintaining accuracy and timely delivery to guests.
- Collaborated with kitchen staff to optimize food presentation and portion control.
- Assisted in training new servers on restaurant procedures and menu offerings.
Server
Peach Valley Cafe'
Mount Dora, FL
11.2023 - 07.2024
- Managed multiple tables to support positive customer experience and service consistency.
- Handled cash transactions to support accurate payment processing and smooth operations.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Maintained cleanliness and organization of dining area, adhering to health standards.
911 Dispatcher
Seminole County
Sanford, FL
11.2022 - 07.2023
- Monitored emergency communication channels to prioritize and dispatch first responders efficiently.
- Coordinated response efforts among multiple agencies to ensure timely assistance during emergencies.
- Utilized computer-aided dispatch (CAD) systems to track incidents and manage resource allocation accurately.
- Provided accurate information to callers, ensuring clarity in high-pressure situations for effective resolution.
Bay Host and Events Ambassodor
TopGolf Lake Mary
Lake Mary, FL
04.2022 - 11.2022
- Facilitated guest experiences by ensuring timely service and maintaining cleanliness of assigned bays.
- Managed equipment and supplies, optimizing workflow efficiency during peak hours.
- Trained new team members on operational procedures and customer service standards.
- Collaborated with kitchen staff to coordinate food and beverage orders for guests.
Education
High School Diploma -
Basic High School
Henderson, NVSkills
- Order taking
- Team management
- Table setting
- Strong leadership
- Food safety
- Customer service management
- Cash handling
- Menu memorization
Timeline
Captain Server
Prime and Ember Signature Steakhouse
11.2025 - 09.2026
Server
Bella Vita Italian Steakhouse
10.2024 - 11.2025
Server
Peach Valley Cafe'
11.2023 - 07.2024
911 Dispatcher
Seminole County
11.2022 - 07.2023
Bay Host and Events Ambassodor
TopGolf Lake Mary
04.2022 - 11.2022
High School Diploma -
Basic High School