Nichole Noll
Palmer,AK
Summary
I just recently moved to back to Alaska from Louisiana approximately 3 years ago. I have over 20 years of Administrative experience. A highly energetic, outgoing and detail- oriented that can handle multiple responsibilities simultaneously while providing exceptional customer service. Am organized and dedicated Operation Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Operation Manager
Atlas Medical
01.2021 - Current
- Oversaw staff, ensuring optimal functionality and workflow.
- Developed robust contingency plans to ensure business continuity.
- Handled all staff training.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Facilitated smooth collaboration between departments through clear communication channels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
Administrative Assistant
Integrated Women's Wellness and Center for Birth
01.2012 - 07.2016
- Monitored multiple databases to keep track of all company inventory.
- Planned and executed all daily tasks.
- Coordinated meetings with other department managers and served as main liaison between sales and staff.
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
- Scheduled and confirmed appointments and meeting for entire management team.
- Handled and processed confidential patient information. Trained all new employees.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Assisted with births and taught Childbirth classes.
Pharmacy Technician
Geneva Woods Pharmacy Wasilla
07.2016 - 05.2018
- Communicated directly with doctors' offices via telephone, fax and email.
- Entered new patient profiles and prescriptions into medication input software system.
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
- Communicated with all customers and staff in a pleasant and professional manner.
Ophthalmic Technician
Lafayette Family Eye Care
11.2019 - 10.2021
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
Education
High School Diploma - Business Administration
Calvary Baptist Christian Academy
Urbana, ILSkills
- Meticulous attention to detail Self-directed
- Time management Professional and mature
- Managing
- Payroll
- Licenses
- Talent in obtaining/charting vital signs
- Personable and friendly
- Meeting planning
- Insurance eligibility verifications
- Billing
- Databases
- Insurance
- Inventory
- Meeting planning
- Statistics
- Community outreach
Timeline
Operation Manager
Atlas Medical
01.2021 - Current
Ophthalmic Technician
Lafayette Family Eye Care
11.2019 - 10.2021
Pharmacy Technician
Geneva Woods Pharmacy Wasilla
07.2016 - 05.2018
Administrative Assistant
Integrated Women's Wellness and Center for Birth
01.2012 - 07.2016
High School Diploma - Business Administration
Calvary Baptist Christian Academy
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