Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Nichole Paine
Mechanic Falls,ME
Work Preference
Summary
Dedicated Patient Service Specialist with a strong focus on enhancing patient experiences. Skilled in HIPAA compliance, appointment scheduling, and effective communication.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
MaineHealth
Norway, ME
04.2024 - Current
- Facilitated patient check-in processes, ensuring efficient registration and appointment scheduling.
- Managed patient inquiries and concerns, providing timely and accurate information.
- Coordinated communication between patients and healthcare providers to streamline care delivery.
- Maintained electronic health records with attention to detail and data accuracy.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Pharmacy Technician
Hannaford Pharmacy
Oxford, ME
03.2022 - 05.2024
- Processed and filled prescriptions accurately according to established guidelines.
- Assisted pharmacists in patient consultations and medication management.
- Maintained inventory levels through regular stock assessments and reorder processes.
- Ensured compliance with safety protocols and regulations during medication handling.
Pharmacy Technician
Walgreen's Pharmacy
Norway, ME
08.2021 - 02.2022
- Trained new staff on pharmacy procedures and operational best practices.
- Monitored prescription dispensing to enhance accuracy and reduce errors.
- Implemented workflow improvements that streamlined pharmacy operations and reduced wait times.
- Collaborated with healthcare professionals to support patient care initiatives effectively.
Education
High School Diploma -
Oxford Hills Comprehensive High School
South Paris, MESkills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Friendly and outgoing
- Multitasking and organization
- Verbal and written communication
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Payment processing
Languages
English
Native or Bilingual
French
Elementary
Timeline
Patient Service Specialist
MaineHealth
04.2024 - Current
Pharmacy Technician
Hannaford Pharmacy
03.2022 - 05.2024
Pharmacy Technician
Walgreen's Pharmacy
08.2021 - 02.2022
High School Diploma -
Oxford Hills Comprehensive High School