Nichole Palermino
Glendale,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Retail Customer Service Associate
Buddy Stubbs Arizona Harley Davidson
05.2023 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
Accounts Receivable Clerk
Tidwell Excavating
12.2021 - 02.2023
- Input high volume of monthly invoices with consistent accuracy.
- Monitored accounts to verify compliance with payment terms and schedules.
- Developed and maintained positive relationships with clients to maximize collections.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Private Investigator
DGA Detectives
01.2017 - 06.2020
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Obtained and analyzed information on suspects to solve cases, providing supporting documentation for court cases.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
Project Administrator
Sport Court Of Southern California
03.2018 - 03.2020
- Maintained excellent relationships with clients to support successful project completion.
- Liaised between clients and project managers and maintained effective lines of communication.
- Developed and formalized new policies and procedures for project administration department.
- Increased customer satisfaction by solving problems and concerns effectively.
Education
Private Investigator License - Private Investigations
DGA Detectives Academy
Simi Valley, CA06.2017
Administrative Assistant Certificate - Administrative Assistance
Conejo Adult School
Thousand Oaks, CA12.2011
Nurse Assistant Certificate - Nursing Assistance
Simi Valley Adult School And Career Institute
Simi Valley, CA01.2007
Medical Assistant Certificate - Medical Assisting
Simi Valley Adult School And Career Institute
Simi Valley, CA06.2006
Skills
- Customer Service
- Complex Problem-Solving
- Interpersonal Relations
- MS Office
- Account Management
- Data Entry Accuracy
Timeline
Retail Customer Service Associate
Buddy Stubbs Arizona Harley Davidson
05.2023 - Current
Accounts Receivable Clerk
Tidwell Excavating
12.2021 - 02.2023
Project Administrator
Sport Court Of Southern California
03.2018 - 03.2020
Private Investigator
DGA Detectives
01.2017 - 06.2020
Private Investigator License - Private Investigations
DGA Detectives Academy
Administrative Assistant Certificate - Administrative Assistance
Conejo Adult School
Nurse Assistant Certificate - Nursing Assistance
Simi Valley Adult School And Career Institute
Medical Assistant Certificate - Medical Assisting
Simi Valley Adult School And Career Institute
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