Nichole Riggs
Mercy Fort Smith
Fort Smith,AR
10
years of professional experience
Detail-oriented professional with expertise in insurance verification and customer service, enhancing patient experiences through efficient front desk supervision. Experienced in streamlining admitting processes and maintaining confidentiality in medical billing. Proficient in operating various packaging machinery while adhering to safety regulations and company procedures. Seeking a role in assembly or warehouse settings to leverage extensive operational skills.
Work History
Patient Access Representative
1 Year- Managed insurance verification procedures, enhancing patient experience and reducing claim rejections.
- Coordinated patient registration processes to ensure efficient workflow and accurate data entry.
- Assisted patients with billing inquiries, promoting understanding of payment options and financial responsibilities.
- Trained new staff on electronic health record systems, improving onboarding efficiency and service consistency.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Service Representative
6 Months- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Guided patients and families with directions and information, improving their overall hospital experience.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned documents into the electronic health record system as needed.
- Revised reference materials with Medicare, Medicaid, and third-party payer requirements, policies, and accepted insurance plans.
Packaging Machine Operator
1 Year 10 Months- Trained new personnel on safe and effective use of packaging machinery.
- Reported defective materials to supervisors to ensure prompt remediation and maintain product quality.
- Assisted in troubleshooting problems with equipment when they occurred during production runs.
- Logged production activities, tracking downtime, repair needs, and output quantities to support operational efficiency.
- Assisted in troubleshooting equipment issues during production runs, minimizing disruptions and maintaining workflow.
- Loaded raw materials into packaging machinery hoppers during production processes. into packaging machinery hoppers as needed.
Customer Service Representative
5 Months- Resolved customer complaints promptly and efficiently.
- Collected deposits and arranged billing to ensure timely account management.
- Answered customer inquiries and provided accurate information regarding products and services.
- Strengthened customer retention by offering discount options.
- Enhanced customer retention by providing tailored discount options.
- De-escalated customer concerns with a calm, friendly demeanor to resolve issues effectively.
Loan Processor
4 Years 10 Months- Updated loan application files and records to ensure compliance with company policies.
- Collaborated with underwriters to resolve any discrepancies in an applicant's financial profile or documentation issues.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Reviewed and adjudicated loan applications while clearly explaining decisions to applicants.
- Submitted loan applications to the underwriting department for review and approval process.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma
Skills
Insurance verification
Check-in management
Check-in coordination
Front desk management
Patient greeting
Healthcare systems navigation
Insurance authorization
Front desk supervision
Patient admission
Telephone communication
Phone etiquette
Electronic health records
Timeline
Patient Access Representative
Mercy Fort Smith
09.2025 - CurrentRead More
Patient Service Representative
Baptist Health Medical Center
11.2024 - 05.2025Read More
Packaging Machine Operator
Gerber
02.2022 - 12.2023Read More
Customer Service Representative
Shared Services Center - Fort Smith
11.2021 - 04.2022Read More
Loan Processor
Total Management
07.2016 - 05.2021Read More
Muldrow High School
High School Diploma
Read More
Education and Training
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