NICHOLE ROBERTS
Milton,WI
Summary
Dynamic manager with expertise in leadership, customer service, and problem-solving. Proven ability to cultivate strong client relationships and enhance customer experiences, driving repeat business and operational excellence.
Overview
19
19
years of professional experience
Work History
Cosmetologist Manager/Shop Owner
Self Employed
Milton, Wisconsin
04.2019 - Current
- Delivered tailored consultations to assess client needs and preferences.
- Cultivated strong client relationships to produce memorable customer experiences, driving repeat business.
- Facilitated reception desk functions by managing phone calls, organizing appointment schedules, and executing payment transactions.
- Analyzed contemporary and emerging trends to boost professional value and fulfill diverse client demands.
Cosmetologist Manager
The Robin's Nest Styling Salon
Milton, Wisconsin
06.2010 - 04.2019
- Led a team of 10 employees, ensuring high productivity, and excellent customer service.
- Collaborated with stylists to enhance service offerings and client experiences.
- Implemented customer service standards while addressing customer issues to maintain quality service and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Guaranteed adherence to all relevant laws, regulations, and industry standards.
- Maintained poise and professionalism during stressful scenarios, effectively resolving conflicts.
- Implemented computer programs and systems to improve productivity, customer management, and enhance customer relationships.
Cosmetolgist Manager/Salon Owner/Operator
Self Employed
Janesville, WI
01.2007 - 06.2010
- Managed daily operations, ensuring efficiency and quality standards are met.
- Guaranteed compliance with industry standards and organizational policies.
- Oversaw daily salon operations while cultivating a welcoming atmosphere for clients.
Education
High School Diploma -
Milton High School
Milton, WI06-2003
Some College (No Degree) -
Edgewood College
Madison, WISkills
- Organizational skills
- Time management
- Software proficiency
- Effective communication
- Networking strategies
- Customer service
- Administrative leadership
- Kindness
- Problem solving
- Precision-focused
Accomplishments
- Academic Scholarship Edgewood College
- Dean's List
References
References available upon request.
Timeline
Cosmetologist Manager/Shop Owner
Self Employed
04.2019 - Current
Cosmetologist Manager
The Robin's Nest Styling Salon
06.2010 - 04.2019
Cosmetolgist Manager/Salon Owner/Operator
Self Employed
01.2007 - 06.2010
High School Diploma -
Milton High School
Some College (No Degree) -
Edgewood College