Nichole Saffer
Topeka
Summary
Peer Educator supporting 20+ students per week through clear communication, practical guidance, and dependable follow-up. Brings experience from front desk supervision, ER registration, and residential mentoring to human services, documentation, scheduling, conflict resolution, and HIPAA-compliant handling of sensitive information. Builds trust in fast-paced settings while keeping records accurate and conversations respectful.
Overview
2
2
Certifications
10
10
years of professional experience
Work History
Peer Educator
Washburn University
2026.08 - Current
- Coordinate student appointments weekly through clear scheduling and timely follow-up communication.
- Deliver accurate peer support by explaining program information in a clear, approachable manner.
- Maintain organized records for student interactions, follow-up needs, and completed outreach.
- Assist students with navigation to campus resources and direct them to appropriate support services.
- Respond to student concerns with professionalism and consistent follow-through on next steps.
- Track attendance and participation details to help keep outreach efforts organized and current.
- Reinforce program expectations by modeling respectful communication and reliable follow-through.
- Document student concerns and handoff details to help maintain continuity across support interactions.
- Maintain confidentiality when handling sensitive student information and private conversations.
Front Desk Supervisor-PT
Ramada Inn by Wyndham
2023.12 - Current
- Manage guest check-ins per shift while keeping the front desk organized and responsive.
- Supervise front desk operations and direct an 8-person staff team in daily service coverage.
- Resolve guest concerns promptly and professionally through service recovery and clear communication.
- Coordinate staff schedules, calendar coverage, and daily priorities to keep front desk operations consistent.
- Coordinate group bookings, billing support, and document preparation using Microsoft Office Suite and scheduling software.
- Support daily front desk coverage with organized handoffs, accurate records, and steady guest communication.
ER Registrar
Stormont Vail Health
2025.04 - 2026.02
- Manage documentation accuracy during urgent admissions while supporting fast-paced patient flow.
- Maintain accurate patient records and registration details across a fast-paced emergency department environment.
- Communicate clearly with medical staff, patients, and families to support urgent registration needs.
- Support front desk operations, document preparation, and HIPAA-compliant handling of sensitive information.
Assistant Store Manager
CURO Financial Technologies Corp
2021.08 - 2023.02
- Coordinated daily staffing, schedules, and store coverage to keep operations running smoothly.
- Processed financial paperwork, cash handling, and deposits with consistent accuracy and organized recordkeeping.
- Trained and mentored new employees on customer service standards, store procedures, and day-to-day workflows.
Front Desk Supervisor / Night Auditor
Ramada Inn by Wyndham
2020.03 - 2021.08
- Supervised front desk staff, provided training, and supported consistent guest service recovery at the property.
- Prepared schedules, documents, and daily handoff notes using Microsoft Office Suite (Word, Excel, Outlook).
- Advanced from Guest Representative to Supervisor by strengthening front desk operations and billing support.
Residential Mentor
Auspision LLC
2018.03 - 2020.03
- Supported 3 residents weekly through life-skills coaching, routines, and day-to-day mentorship.
- Created 3 care plans while documenting resident progress and tracking follow-up needs.
- Coached residents on budgeting, job readiness, and practical decision-making to build independence.
- Documented resident progress in Microsoft Office Suite while keeping records organized and current.
- Managed scheduling and calendar coordination for resident appointments, meetings, and program follow-ups.
Dietary Assistant
Newman Regional Health
2016.10 - 2020.03
- Maintained patient records and supported accurate document preparation using Microsoft Office Suite (Word, Excel, Outlook).
- Coordinated meal-related updates between patients, dietitians, and staff to keep service aligned with care plans.
- Tracked multiple tasks efficiently while prioritizing competing requests and maintaining organized daily workflow.
- Used scheduling software and POS systems to support calendar coordination and front desk operations.
- Supported patient registration and billing support with clear communication and careful handling of sensitive information.
Education
Bachelor of Arts - Integrated Studies
Washburn University
Topeka, KS2026-09
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Scheduling software & POS systems
- Virtual communication tools (Zoom, Teams, Email)
- Calendar coordination
- Document preparation
- Front desk operations
- Staff scheduling
- Guest service recovery
- Billing support
- Patient registration
- HIPAA compliance
Certification
CPR & First Aid Certified
Personal Information
Work Permit: Authorized to work in the U.S.
Timeline
Peer Educator
Washburn University
2026.08 - Current
ER Registrar
Stormont Vail Health
2025.04 - 2026.02
Front Desk Supervisor-PT
Ramada Inn by Wyndham
2023.12 - Current
Assistant Store Manager
CURO Financial Technologies Corp
2021.08 - 2023.02
Front Desk Supervisor / Night Auditor
Ramada Inn by Wyndham
2020.03 - 2021.08
Residential Mentor
Auspision LLC
2018.03 - 2020.03
Dietary Assistant
Newman Regional Health
2016.10 - 2020.03
Bachelor of Arts - Integrated Studies
Washburn University