Nichole Sanchez Daniel
La Mirada,CA
Summary
Detail-oriented professional with a strong background in emergency dispatching. Expertise in call triaging and urgent response management, committed to delivering exceptional customer service and maintaining operational integrity.
Overview
9
9
years of professional experience
Work History
Lead Dispatcher
Lyons Security
Anaheim, California
2025.10 - Current
- Trained new dispatch staff on procedures and protocols, improving team readiness and response capabilities.
- Provided guidance on triaging and dispatching procedures to optimize call handling.
- Monitored radio communications to facilitate effective information flow among teams.
- Maintained accurate records of dispatched calls and security responses, ensuring operational integrity.
Police Service Representative
Los Angeles Police Department
Los Angeles, California
2017.04 - 2025.10
Answered nine-one-one and non-emergency calls to ensure timely assistance.
Dispatched police officers based on call urgency and type.
Prioritized call types to facilitate rapid response for urgent situations.
Maintained composure under pressure during high-stress situations.
Delivered courteous customer service to enhance caller experience.
Managed alarm calls with prompt action and attention.
Education
High School Diploma -
La Mirada High School
La Mirada, CA2011-06
Skills
- Radio communication
- Dispatch training
- Call prioritization
- Urgent response dispatching
- Alarm management
- Crisis management
- Situational awareness
- Accurate record keeping
- Training staff
- Problem solving
- Attention to detail
- High customer service standards
- Call center customer service
- Customer service and support
Timeline
Lead Dispatcher
Lyons Security
2025.10 - Current
Police Service Representative
Los Angeles Police Department
2017.04 - 2025.10
High School Diploma -
La Mirada High School