Nichole Shultz
York Springs,PA
Summary
Dedicated Certified Pharmacy Technician with experience at Giant Pharmacy, adept at resolving complex customer inquiries and streamlining prescription processes. Demonstrates strong problem-solving skills and empathy, ensuring compliance with HIPAA regulations while enhancing customer service. Proficient in inventory management and familiar with various computer applications to optimize pharmacy operations.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician
Giant Pharmacy
10.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Fluent with different computer applications such as Microsoft Word, Microsoft Excel and internal applications.
Certified Pharmacy Technician
Rite Aid
10.2013 - 10.2016
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Diploma, PTCB Certified - Pharmacy Technician
YTI
Mechanicsburg, PA06-2010
Skills
- Empathy and patience
- Problem-solving skills
- HIPAA regulations
- Customer service
Timeline
Certified Pharmacy Technician
Giant Pharmacy
10.2016 - Current
Certified Pharmacy Technician
Rite Aid
10.2013 - 10.2016
Diploma, PTCB Certified - Pharmacy Technician
YTI