Nichole Smith

• Manage customer accounts and orders using Label Traxx and Siteline

• Coordinate with production teams to ensure accurate and timely fulfillment

• Communicate with clients via Outlook and phone to provide exceptional service

• Enter quotes, resolve issues, and maintain detailed records

• Supervised staff, scheduled routes, and coordinated logistics

• Handled customer inquiries and managed supply orders

• Ensured compliance with employment laws and company policies

• Trained new hires and supported daily operations

• Created financial plans and acquired new clients
• New client & small business acquisition
• Supervised tellers and met personal and branch sales goals
• Ensured audit compliance and addressed customer concerns

• Oversaw teller operations and ensured excellent customer service

• Handled cash management and staff performance

• Provided support as Senior Teller