Nichole Smith
Bunkie,LA
Summary
Compassionate and dependable professional with several years of experience in caregiving and customer- facing roles. Proven ability to communicate effectively, manage high stress situations, and provide exceptional support to diverse populations, including seniors and individuals with developmental and cognitive disabilities. Highly organized, tech- comfortable, and seeking a remote customer service position where strong interpersonal skills and problem- solving abilities can enhance customer experience.
Overview
13
13
years of professional experience
Work History
Caregiver
Leading Home Healthcare
06.2025 - Current
- Delivered high-quality quality in home care while maintaining client safety, comfort, and dignity.
- Assisted with medication reminders, meal preparation, transportation, and household tasks.
- Communicated updates to families and healthcare professionals to ensure coordinated care.
- Managed detailed documentation, incident reports, and daily activity logs.
- Demonstrated patience and professionalism in high- stress situations.
Private Caregiver
Pamela Mills
01.2019 - 06.2024
- Delivered personalized care addressing client’s physical and emotional needs, enhancing overall well-being.
- Monitored behavioral and health changes, promptly reporting concerns to ensure timely interventions.
- Built strong, trusting relationships through consistent and compassionate support.
- Organized schedule effectively while managing multiple responsibilities, ensuring consistent client support.
Customer Service Associate
Macy’s
10.2012 - 05.2015
- Provided exceptional customer experiences in fast-paced retail environment, enhancing customer satisfaction.
- Resolved customer concerns with professionalism, fostering positive relationships and loyalty.
- Assisted customers with purchases, returns, and product questions.
- Handled transactions accurately and efficiently.
- Demonstrated effective communication and sales skills, contributing to team sales goals.
Education
High School Diploma -
Erath High School
Erath, LA05-2003
Completed Some College Coursework - General Studies
South Louisiana Community College
Lafayette, LASkills
- Customer Service and Client Support
- Basic Computer Skills & Mobile Apps
- Phone and Written Communication
- Incident Reporting & Documentation
- Time Management & Multitasking
- Sales and Cash Handling
- Behavioral management
- Compassionate Care & Emotional Intelligence
- Conflict resolution
Timeline
Caregiver
Leading Home Healthcare
06.2025 - Current
Private Caregiver
Pamela Mills
01.2019 - 06.2024
Customer Service Associate
Macy’s
10.2012 - 05.2015
High School Diploma -
Erath High School
Completed Some College Coursework - General Studies
South Louisiana Community College