Nichole Thomas
Columbus,Georgia
Summary
Dynamic consumer advocate with a proven track record at Anthem BCBS, excelling in problem-solving and effective communication. Enhanced customer satisfaction through advocacy and education on health plan options. Skilled in conflict resolution and maintaining detailed records.
Overview
2026
2026
years of professional experience
Work History
Consumer Advocate
Anthem BCBS
- Addressed inquiries to advocate for consumer rights.
- Educated members on health plan options, benefits, and coverage to enhance understanding.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed consumer feedback trends to identify areas for improvement in services offered.
- Advocated for consumer rights by addressing inquiries and resolving complaints efficiently.
Server
Chili's Restaurant
02.2021 - Current
- Provided excellent customer service by promptly taking orders and addressing concerns.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed transactions accurately using point-of-sale systems while managing cash handling procedures.
- Adapted to fast-paced environment, ensuring efficient service during peak hours.
Customer Service Representative
Anthem BCBS
Columbus, GA
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information about services, benefits, and claims processing to customers.
- Managed high-volume call queues while maintaining quality standards in service delivery.
- Conducted follow-up calls to ensure customer satisfaction and retention efforts were effective.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
Technical Support Representative
Asurion
Columbus, GA
- Adapted quickly to changes in product offerings and policy updates for optimal support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Bartender
Chili's Restaurant
Columbus, GA
02.2021 - Current
- Prepared and served beverages in accordance with standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with safety regulations.
- Assisted with inventory management by tracking stock levels and restocking supplies as needed.
- Developed knowledge of drink ingredients to create customized cocktails based on customer requests.
- Handled cash transactions accurately, ensuring proper billing and change distribution.
Education
Associate Of Applied Business - Human Resources Management
Columbus Technical College
Columbus, GAAssociate Of Arts And Sciences - Cosmetology
Rivertown School of Beauty
Columbus11.2009
Skills
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Customer satisfaction
- Organizational skills
- Effective communication
- Cash handling
- Customer engagement
- Conflict resolution
- Goal setting
- Opening and closing procedures
- Written communication
- Customer retention
- Processing payments
- Food safety and sanitation
- Point of sale operation
- Beauty product demonstration
- Customer seating
- Serve customers
- Restock shelves
Timeline
Server
Chili's Restaurant
02.2021 - Current
Bartender
Chili's Restaurant
02.2021 - Current
Consumer Advocate
Anthem BCBS
Customer Service Representative
Anthem BCBS
Technical Support Representative
Asurion
Associate Of Applied Business - Human Resources Management
Columbus Technical College
Associate Of Arts And Sciences - Cosmetology
Rivertown School of Beauty