Nichole Thompson

Enhanced client relationships by actively engaging with key stakeholders within 140+ accounts and addressing their concerns.

• Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
• Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.

• Developed tailored solutions for strategic accounts, resulting in increased customer satisfaction and loyalty.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Increased account retention by developing strong relationships with key clients and addressing their needs promptly.

• Manage 130+ accounts to retain existing relationships and grow share of business.
• Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
• Liaised with engineering and managed service specialists to develop solutions and accomplish shared objectives.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Responsible for managing current book of business with over 100+ accounts while also acquiring new logo customers.
• Exceeded annual targets for 2019 & monthly targets in 2020.
• Grew revenue by building client relationships and leveraging complex technical solutions such as fiber based products, cloud, security, and managed IT services.

• Prospected new clients through networking, cold calling, and referrals.
• Developed creative solutions to meet individual client needs.
• Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.

• Consistently led top performing team for North East Wisconsin Market.
• Hired, Trained, Coached, and Developed team members.
• Communicated best practices among teams to align efforts and goals.