Diamond Art
Nichole T Mclean
customer service
Ogdensburg,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Small Business Owner
Grenier-Moore Cabinetry LLC
04.2022 - 12.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Retail Keyholder
Shoe Dept. Encore
04.2019 - 12.2023
- Performed category maintenance by rotating products according to company product rotation policy.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
- Maintained confidentiality and security of sales records and operational reports.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
Customer Service Representative
Concentrix
01.2017 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Medical Reimbursement And Coding
05.2001 -
High School Diploma -
05.2001 -
Application Information
- Name: Mclean, Nichole T
- Primary Phone: +1 (315) 590-0631[Cell]
- Secondary Phone: (n/a)
- Email Address: nickymoore0215@gmail.com
- Address: 424 Clark Street
- City, State/Province, Zip/Postal Code, Country: Ogdensburg, NY, 13669, USA
Signature
- Nichole Mclean
Certification
MCRA
Skills
Negotiation
Planning and execution
Budget management
Business management and development
Cost control and analysis
Business marketing
Staffing
Strategic planning
Payroll administration
New business launch
Operations management
Interests
Computer Research
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
Timeline
Small Business Owner - Grenier-Moore Cabinetry LLC
04.2022 - 12.2024
Small Business License
04-2022
Retail Keyholder - Shoe Dept. Encore
04.2019 - 12.2023
Customer Service Representative - Concentrix
01.2017 - 04.2019
CNA
02-2011
MCRA
10-2008
Bryant & Stratton College - Associate of Applied Science, Medical Reimbursement And Coding
05.2001 -
Thousand Islands High School - High School Diploma,
05.2001 -