Nichole Vryhof
Ocala
Summary
Dedicated Emergency Telecommunicator with proven skills in call prioritization and stress tolerance. Expertise in multitasking and problem-solving ensures efficient dispatch operations and effective communication with first responders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Telecommunicator
Marion County Public Safety
Ocala, FL
02.2017 - 05.2025
- Received 911 and non-emergency calls and dispatched calls utilizing the IAED EMD, EFD, and EPD Protocols
- Coordinated dispatch operations to support law enforcement, fire, and medical services effectively.
- Trained new telecommunicators on protocols and use of emergency call handling software.
- Provided critical information to first responders while assessing caller needs for appropriate action.
- Managed multiple communication channels simultaneously, including telephone lines and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Sales Manager
Aarons Furniture Store
Ocala, FL
01.2013 - 02.2017
- Ranked the most effective department sales representative out of 36 local team members
- Directed sales team to exceed monthly targets through strategic training and performance coaching.
- Mentored junior sales staff, fostering a culture of accountability and continuous improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
Williston-Elko High School
Williston, SC05-2007
Skills
- Call prioritization
- Public safety awareness
- Stress tolerance
- Information gathering
- Typing speed
- Teamwork and collaboration
- Attention to detail
- Time management
- Multitasking Abilities
- Problem-solving
Certification
- IAED Emergency Medical Dispatch (EMD) Certified
- IAED Emergency Fire Dispatch (EFD) Certified
- IAED Emergency Police Dispatch (EPD) Certified
- IAED Emergency Police Dispatch-Q (EPD-Q) Certified
- IAED Emergency Telecommunicator Course (ETC) Certified
- APCO Communications Training Officer (CTO) Certified
Timeline
Emergency Telecommunicator
Marion County Public Safety
02.2017 - 05.2025
Sales Manager
Aarons Furniture Store
01.2013 - 02.2017
High School Diploma -
Williston-Elko High School