Nichole Yanzito

• Provide oversight and execution for several annual pension projects
• Facilitated effective communication and coordination with vendors to support operational efficiency.
• Partner with colleagues across the business to execute large scale initiatives
• Complete monthly audit of pension payroll funding files from the vendor
• Performer of Key Financial Controls
• Audit all high-risk pension calculations to ensure 100% accuracy
• Address participant issues and escalations
• Identify process improvements and efficiencies both internally and externally
• Prepare and present benefits summaries to key executives
• Lead the implementation of PEPCO pension administration from WTW to Alight.

• Managed pension administration for large market clients providing high quality service and timely delivery
• Ensured compliance of retirement plans while maintaining operational excellence
• Audited all client facing calculations and prepared calculation summaries for Exelon
• Created custom detailed calculation breakdown letters and templates
• Manager of Client Specialists including completing annual evaluation of colleague performance
• Developed training plan for Customer Care Specialists to enrich pension understanding beyond the tools
• Identified process improvements and efficiencies
• Communicated escalation and errors directly with the client providing transparency and full root cause analysis

Benefits Operations Manager - Manual Calc Solutions (2012-2015)

Manual Calculation Team Member - Manual Calc Solutions (2011- 2012)

Campus Recruiter - Talent Acquisitions (2010 - 2011)

Campus Recruiting Operations Expert - Talent Acquisitions (2008 - 2010)

Recruiting Coordinator - Talent Acquisitions (2006 - 2008)