Nichole Zayac
Summary
Dynamic sales professional with extensive experience, excelling in customer service and teamwork. Proven track record in training staff and optimizing inventory management, leading to enhanced store performance. Strong problem-solving skills and adept at utilizing point-of-sale systems to drive sales and improve customer satisfaction.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Service Writer
Precision Automotive
Gunnison, Colorado
05.2026 - 09.2026
- Discussed options with customers, helping each make optimal choices for individual needs.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Supported timely and accurate service by producing job daily status reports.
- Consulted with customers regarding needs and addressed concerns.
- Contacted customers about potential service upgrades, new services and account changes.
Sales Associate
NAPA
Gunnison, Colorado
05.2024 - 05.2026
- Assisted customers with product selection, ensuring accurate recommendations for automotive needs.
- Processed transactions efficiently while maintaining a high level of customer service.
- Organized inventory displays to enhance product visibility and accessibility for customers.
- Collaborated with team members to achieve sales targets and optimize store performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Store Manager
Oreily's Auto Parts
Gunnison, Colorado
03.2022 - 04.2024
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge, sales techniques, and customer service standards.
- Developed and implemented inventory management strategies to minimize stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising strategies effectively.
Assistant Manager
New York Wine and Liquor Warehouse
Albany, New York
06.2017 - 03.2022
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on inventory management and customer service best practices.
- Streamlined order processing, enhancing efficiency in stock replenishment procedures.
- Implemented training programs to improve staff knowledge of wine and liquor products.
Store Manager
O'Reilly's Auto Parts
Gunnison, Colorado
06.2006 - 05.2017
- Managed scheduling and staffing to align with peak business hours and enhance productivity.
- Utilized point-of-sale systems for transaction processing, inventory tracking, and reporting purposes.
- Ensured compliance with safety protocols and company policies to maintain a secure environment.
- Fostered a collaborative team culture focused on achieving sales targets and enhancing customer experiences.
Education
Associate of Arts - Automotive Repairs
IntelliTec College
Colorado Springs, CO 04.2005 - 06.2007
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer needs assessments
- Customer service expertise
- Estimating costs
Timeline
Service Writer
Precision Automotive
05.2026 - 09.2026
Sales Associate
NAPA
05.2024 - 05.2026
Store Manager
Oreily's Auto Parts
03.2022 - 04.2024
Assistant Manager
New York Wine and Liquor Warehouse
06.2017 - 03.2022
Store Manager
O'Reilly's Auto Parts
06.2006 - 05.2017
Associate of Arts - Automotive Repairs
IntelliTec College
04.2005 - 06.2007