Summary
Work History
Education
Skills
Timeline
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Nichole Jhane Dela Cruz

Ft. Washington,MD

Summary

Dedicated FOH Team Member with strong order taking and salesmanship skills. Committed to enhancing guest relations and ensuring a positive customer experience in fast-paced environments.

Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.

Work History

FOH Team Member

Panda Express
Clinton, MD
01.2026 - Current
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.

FOH Team Member

Chick-fil-A
Clinton, MD
11.2025 - Current
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Operated point-of-sale system efficiently, processing orders accurately and swiftly.
  • Engaged with guests proactively, promoting menu items and upselling when appropriate.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.

Education

High School Diploma -

Systems Plus College Foundation
Angeles City, Pampanga

Skills

  • Order taking
  • Salesmanship
  • Team collaboration
  • Money handling
  • Social perceptiveness
  • Complaint handling
  • Guest relations

Timeline

FOH Team Member

Panda Express
01.2026 - Current

FOH Team Member

Chick-fil-A
11.2025 - Current

High School Diploma -

Systems Plus College Foundation

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Nichole Jhane Dela Cruz