Nichole Marie Rugh
Punxsutawney,PA
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Agent
Shields Insurance Agency
Punxsutawney, PA
04.2021 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Calculated quotes and educated potential clients on insurance options.
Behavioral Health Rehabilitative Services Case Manager
BBH, LLC
Brookville, PA
06.2009 - 04.2016
- Provided case management services which promote quality, cost-effective outcomes by helping selected member populations achieve effective utilization of behavioral health services
- Incorporated the essential functions of professional case management concepts to enhance the patient’s quality of life and maximize health plan benefits
- Coordination and delivery of behavioral health services as well as coordination with medical and educational providers, consideration of physical, psychological and cultural factors, assessment of the patient’s health plan benefits and additional medical community, or financial resources available.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Therapeutic Staff Support
BBH, LLC
Brookville, PA
09.2008 - 04.2016
- Provided one-on-one interventions to child or adolescent at home, school, day care, other community-based programs, or community settings when behavior without this intervention would require more restrictive treatment or educational setting
- Specific support services include: crisis intervention techniques, immediate behavioral reinforcements, emotional support, time structuring activities, time out strategies and passive restraints (if necessary).
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Therapeutic Staff Support
, PA
02.2006 - 09.2008
- Provided one-on-one interventions to a children/adolescents at home, school, day care, other community-based programs, or community settings when the behavior without this intervention would require a more restrictive treatment or educational setting
- Specific therapeutic staff support services include: crisis intervention techniques, immediate behavioral reinforcements, emotional support, time structuring activities, time out strategies and passive restraints (if necessary).
Wellness Coordinator- Intern
The Village at Penn State University State College
, Pa
05.2003 - 12.2004
- Provided planning, implementation and evaluation of health promotion, managed fitness center, conducted fitness assessments, effectively executed required activities to develop health programs at individualized levels and monitored progress.
Education
Bachelor of Science - Human Development Majoring, Kinesiology
The Pennsylvania State University State College
State College, PA12.2004
Skills
- Underwriter Collaboration
- Insurance Policy Sales
- Service-Oriented
- Document Control
- Insurance Customization
- Policyholder Communication
- Verbal and Written Communication
Certification
- Pennsylvania Property & Casualty Insurance License - 2017-current
Timeline
Insurance Agent
Shields Insurance Agency
04.2021 - Current
Behavioral Health Rehabilitative Services Case Manager
BBH, LLC
06.2009 - 04.2016
Therapeutic Staff Support
BBH, LLC
09.2008 - 04.2016
Therapeutic Staff Support
02.2006 - 09.2008
Wellness Coordinator- Intern
The Village at Penn State University State College
05.2003 - 12.2004
Bachelor of Science - Human Development Majoring, Kinesiology
The Pennsylvania State University State College
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