Ray Gullett
Chesapeake,VA
Summary
Persuasive Insurance Agent with expertise in assessing client needs, advising on coverage options and monitoring insurance claims. Energetic and communicative professional with 41 years of experience. Dedicated to developing meaningful client relationships and offering best solutions for coverage.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Insurance Agent
Liberty Mutual Insurance Group
09.2004 - 04.2015
- Worked as insurance agent in Heathrow, Florida call center selling and servicing automobile, homeowner and umbrella policies
- Retired when from company
- Met and exceeded sales and service goals consistently
Insurance Agent
Merrill Insuraance group
08.2002 - 09.2004
- Worked as insurance agent both selling and servicing automobile, homeowner, umbrella and business policies in Mount Dora, Florida insurance agency
- Exceeded sales goals and exceeded agency's customer service goals established by agency
Insurance Agent/Supervisor/sales manager
AIG, American International Group
11.1997 - 08.2002
- Worked as insurance agent in Heathrow, Florida call center selling automobile, homeowner and umbrella insurance policies
- Started as telephone sales representative, was promoted to sales supervisor after one year and then was promoted to sales manager after another year
- In one year, led center from 3rd place to 1st place among US call centers for AIG in sales and retention
- Left AIG to work in agency that sold business insurance in addition to automobile, homeowner and umbrella coverages
Insurance Agent
Ray Gullett & Associates, Inc.
Orlando, FL
06.1974 - 11.1997
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Education
Bachelor of Arts - Music
Trevecca Nazarene University
Nashville, TN05.1974
Skills
- Form Completion and Submission
- Underwriter Selection
- Client Interviews
- Critical Thinking
- Verbal and Written Communication
- Insurance Coverage Verification
- Time Management
- Underwriter Collaboration
- Insurance Policy Sales
- Policyholder Communication
- Service-Oriented
- Relationship Building
Certification
I studied for and successfully passed the CompTia A+ certification designation for computer hardware and software.
Timeline
Insurance Agent
Liberty Mutual Insurance Group
09.2004 - 04.2015
Insurance Agent
Merrill Insuraance group
08.2002 - 09.2004
Insurance Agent/Supervisor/sales manager
AIG, American International Group
11.1997 - 08.2002
Insurance Agent
Ray Gullett & Associates, Inc.
06.1974 - 11.1997
Bachelor of Arts - Music
Trevecca Nazarene University