Nichole "Nicki" Smarsty
Celina,United States
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Design Consultant
SGX Design
01.2022 - Current
- Designed and implemented modern interior design for residential space that improved home's aesthetics and functionality.
- Prepared original and relevant options for clients suitable to individual requirements.
- Built and maintained strong communication with clientele resulting in loyal customer base and repeat business.
- Developed and maintained product knowledge to advise and educate customers.
- Collaborated with cross-functional teams to develop and coordinate promotional activities.
- Listened to customer needs and desires to identify and recommend optimal products.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Developed unique sales approach and identified client needs to expand sales.
Sales and Operation Manager
Cal Coast Fishing
03.2021 - 08.2022
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Developed and maintained up-to-date database of contacts and vendors, ensuring accurate and timely communication
- Developed and implemented system to track and monitor customer inquiries, resulting in faster response times
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Event Manager
Coyote Ridge Golf Course
01.2019 - 03.2020
- Utilized social media to effectively promote events and engage with attendees
- Planned and organized large-scaled event with over 1000 attendees, resulting in successful and profitable experience
- Demonstrated high level of knowledge of food and beverage products and services
- Prepared and served wide variety of food and beverage items in timely manner
- Assisted with event catering by setting up buffet tables, plating food, and refilling food items as needed
- Coordinated with event staff and volunteers to ensure smooth operations and high-quality event experience.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Event Sales Manager
Frisco Lake Golf Course
08.2013 - 10.2018
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Participated in networking events and developed relationships with potential clients to increase sales.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Supervised daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians.
- Coordinated florists, photographers, and musicians for events.
- Welcomed guests and made immediate connections in order to drive satisfaction and sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Associate of Arts - Hotel and Restaurant Hospitality
Collin County Community College
Frisco, TX05.2016
Associate of Arts - Drug and Alcohol Addiction Specialist
Cypress College
Cypress, CA05.2005
Skills
- Problem Solving
- Effective Time Management
- Fast Learner
- Customer Service
- Critical Thinker
- Persuasion techniques
- Sales closing
- Lead prospecting
- Relationship Building
- Product and service knowledge
- CRM proficiency
- Interpersonal communication skills
Timeline
Design Consultant
SGX Design
01.2022 - Current
Sales and Operation Manager
Cal Coast Fishing
03.2021 - 08.2022
Event Manager
Coyote Ridge Golf Course
01.2019 - 03.2020
Event Sales Manager
Frisco Lake Golf Course
08.2013 - 10.2018
Associate of Arts - Hotel and Restaurant Hospitality
Collin County Community College
Associate of Arts - Drug and Alcohol Addiction Specialist
Cypress College
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