Quickbooks
Nichole "Nicki" Smarsty
Retail, Event or Design
Celina,TX
Summary
Hardworking professional committed to providing outstanding customer service, with excellent time management and problem-solving skills. Enthusiastic professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals, skilled in solving complicated issues and making proactive operational changes. Dedicated and Reliable an asset to any team.
Overview
13
13
years of professional experience
Work History
Online Shop Owner
Savage Generation X
08.2022 - Current
- Improved shipping processes by researching alternative delivery options, ultimately reducing delivery times for enhanced customer satisfaction.
- Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
- Managed financial tracking, inventory coordination and social media marketing.
- Established and maintained e-commerce website to promote and sell products.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
Retail Sales Specialist
Lowes Home Improvment
09.2023 - 01.2024
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed and implemented sales strategies to increase profits.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Operations Manager
Tackle Workz / Cal Coast Fishing
03.2020 - 08.2022
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
Event Manager
Coyote Ridge Golf Course
01.2019 - 03.2020
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Produced successful fundraising events that benefited local charities while also serving as a positive reflection on the organization''s brand image.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Maintained highest standards for beverage quality and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Arts - Addiction Counseling
Cypress College
Cypress, CAHotel, Motel, And Restaurant Management
Collin County Community College District
Plano, TXSkills
- Start-Up Operations
- Project Management
- Direct Sales
- Business Leadership
- Sales Development
- Strategic Decision-Making
- Purchasing and planning
- Proficient in Microsoft 365, E-Commerce, Quickbooks, Shopify, Shipstation, Amazon, Adobe
- Inventory Tracking and Management
- Brand Awareness
- Solution selling
- Closing Techniques
- Customer Engagement
- Upselling strategies
- Networking Events
- Account Servicing
- Driven Work Ethic
Timeline
Retail Sales Specialist
Lowes Home Improvment
09.2023 - 01.2024
Online Shop Owner
Savage Generation X
08.2022 - Current
Operations Manager
Tackle Workz / Cal Coast Fishing
03.2020 - 08.2022
Event Manager
Coyote Ridge Golf Course
01.2019 - 03.2020
Associate of Arts - Addiction Counseling
Cypress College
Hotel, Motel, And Restaurant Management
Collin County Community College District
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureCareer advancementHealthcare benefits401k matchPersonal development programsAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved related to Amazon sales which led to profit increase and blocked 3rd party sellers.
- Resolved product issue through consumer testing.
- Achieved outstanding sales numbers through effectively helping with problem-solving with company and vendors.
Software
Shopify
Shipstation
Inventory Systems trade gecko, webgility and commerce
Amazon FBA and FBM
Gusto
POS
Adobe Creative Space
Microsoft 360
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