Nicholette Dean
FL
Overview
16
16
years of professional experience
Work History
Merchandiser
Lowe's
Jacksonville, FL
06.2022 - Current
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Provided training and support for new staff members in regards to merchandising operations.
Key Holder Supervisor/ Remote Customer Service
Tuesday Morning
Brandon, FL
01.2022 - 06.2022
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Handled customer inquiries and complaints with professionalism and patience.
- Responded promptly to customer inquiries regarding product availability.
- Supervised bank deposits and security procedures to support store opening and closing.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Worked remotely, helping customers with shipping and ordering online.
Service Experience Representative
Nordstrom
Brandon, FL
04.2009 - 10.2019
- Handled escalated customer issues in a professional manner while exercising sound judgment.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Processed orders for products and services accurately and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Timeline
Merchandiser
Lowe's
06.2022 - Current
Key Holder Supervisor/ Remote Customer Service
Tuesday Morning
01.2022 - 06.2022
Service Experience Representative
Nordstrom
04.2009 - 10.2019