Overview

Work History

Timeline

Nicholette Dean

FL

Overview

16

16

years of professional experience

Work History

Merchandiser

Lowe's

Jacksonville, FL

06.2022 - Current

Established and maintained proper high-traffic displays, resulting in increased sales.
Helped customers locate desired items and assisted with carrying heavy loads.
Provided training and support for new staff members in regards to merchandising operations.

Key Holder Supervisor/ Remote Customer Service

Tuesday Morning

Brandon, FL

01.2022 - 06.2022

Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Handled customer inquiries and complaints with professionalism and patience.
Responded promptly to customer inquiries regarding product availability.
Supervised bank deposits and security procedures to support store opening and closing.
Identified appropriate solutions to minimize issues and quickly solve problems.
Worked remotely, helping customers with shipping and ordering online.

Service Experience Representative

Nordstrom

Brandon, FL

04.2009 - 10.2019

Handled escalated customer issues in a professional manner while exercising sound judgment.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Processed orders for products and services accurately and efficiently.
Answered inbound calls, chats and emails to facilitate customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Timeline

Merchandiser

Lowe's

06.2022 - Current

Key Holder Supervisor/ Remote Customer Service

Tuesday Morning

01.2022 - 06.2022

Service Experience Representative

Nordstrom

04.2009 - 10.2019