NICHOLLE MATTHEWS
Greensboro,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Time Warner Cable
04.2013 - 11.2015
- Assisted customers with their cable, internet, and/or cable bill in both English and Spanish.
- Implemented effective troubleshooting techniques to fix equipment malfunctions.
- Coordinated dispatching of technicians to connect new services and repair equipment.
- Utilized customer data to recommend complementary products and services based on their existing purchases.
Customer Service Representative
Estes Express Lines
03.2006 - 04.2008
- Delivered efficient customer service in both English and Spanish, assisting customers and merchants in tracking their shipments for timely delivery.
- Effectively navigated terminal systems to locate and monitor shipments
- Partnered with various departments to effectively handle customer inquiries
- Demonstrated strong organizational skills by promptly handling voice mail messages as instructed.
- Fulfilled requests for imaged documents from authorized parties.
- Achieved exceptional quality standards and exceeded key performance metrics.
Export Administrator
Hanesbrand Inc.
06.2003 - 03.2006
- Prepared customs documents for outbound materials
- Consistently upheld adherence to rules and regulations, meeting all requirements set forth by federal, state, and local mandates
- Ensured shipments were tracked and delivered in a timely manner to plants abroad
- Employed bilingual abilities in Spanish to establish clear communication channels with brokers and plants.
- Provided valuable support to the team by serving as a liaison between English-speaking colleagues and Spanish-speaking plants and brokers.
Education
Bachelor of Arts(BA) - International Studies
High Point University
High Point, NC05-1999
Bachelor of Arts(BA) - Spanish
High Point University
High Point, NC05-1999
Skills
- Inbound and Outbound Calling
- Information Security
- Data Entry
- Data Collection
- Appointment Scheduling
- Account updating
- Fluent in speaking, reading, and writing in Spanish
References
Available upon request
Languages
Spanish
Professional
Timeline
Customer Service Representative
Time Warner Cable
04.2013 - 11.2015
Customer Service Representative
Estes Express Lines
03.2006 - 04.2008
Export Administrator
Hanesbrand Inc.
06.2003 - 03.2006
Bachelor of Arts(BA) - International Studies
High Point University
Bachelor of Arts(BA) - Spanish
High Point University
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