Nicholle Velasquez Ramirez
Chula Vista,CA
Summary
Customer-focused professional with over 3 years of experience in healthcare and client service. Skilled in assisting patients, documenting information with accuracy, and providing personalized support. Known for strong communication, bilingual fluency in Spanish and English, and the ability to adapt quickly to technical tasks. Seeking to apply transferable skills in eyewear fitting, customer education, and sales as a non-licensed optician.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Express Employment
Honolulu, Hawaii
02.2022 - 01.2025
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported mobility by helping patients with walking and transferring safely.
- Assisted with activities of daily living, including bathing, dressing, and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families, and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Travel Care Hawaii
Honolulu , Hawaii
02.2022 - 02.2024
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in an assisted living facility, and delivered high-quality support to meet their needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
Bartender
Egale Ridge Golf Course
Coleraine , MN
04.2020 - 08.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
Golf Course Attendant
Eagle Ridge Golf Course
Coleraine , Minnesota
04.2019 - 08.2021
- Kept golf course equipment stored properly and reported maintenance needs.
- Handled clerical and cashier work inside clubhouse to assist players.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Observed guests for proper use of equipment and respectful behavior on property.
Education
Associate of Arts -
Itasca Community College
Grand Rapids, MNSkills
- Customer service and patient support
- Documentation and attention to detail
- Inventory and order management
- Precision measurement and equipment assistance
- Bilingual communication: Spanish and English
- Time management and problem solving
Hobbies and Interests
Photagraphy
Languages
Excellent,5,
Spanish
Languages
Spanish
Native/ Bilingual
Certification
- BLS Certification
Timeline
CNA
Travel Care Hawaii
02.2022 - 02.2024
CNA
Express Employment
02.2022 - 01.2025
Bartender
Egale Ridge Golf Course
04.2020 - 08.2021
Golf Course Attendant
Eagle Ridge Golf Course
04.2019 - 08.2021
Associate of Arts -
Itasca Community College
Similar Profiles
Donovan NeetDonovan Neet
Temp Worker at Express EmploymentTemp Worker at Express Employment
Erica JacksonErica Jackson
Temporary Employee at Express EmploymentTemporary Employee at Express Employment
Travis TerryTravis Terry
Temp Worker at Express EmploymentTemp Worker at Express Employment
Amanda OwensAmanda Owens
Front Office Coordinator at Express EmploymentFront Office Coordinator at Express Employment
Patrina HarrisonPatrina Harrison
Home Health Aide at Private Care for Daniel GuillouHome Health Aide at Private Care for Daniel Guillou