Nick Bergstrom
Phoenix,AZ
Summary
Accomplished leader with a proven track record at Goodwill Industries of Arizona, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in money handling and fostering team motivation, I have successfully mentored staff and implemented loss prevention strategies, significantly boosting performance metrics. Expert in staff training and development, my approach has consistently driven company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
42
42
years of professional experience
Work History
Assistant Manager
Goodwill Industries Of Arizona
Phoenix, AZ
02.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Owner
Bergstrom Construction
Bozeman, MT
06.1982 - 12.2009
Store Manager
AutoZone
Fountain Hills, AZ
08.2020 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Freight Manager
At Home
Tempe, AZ
08.2020 - 05.2022
- Worked closely with customs brokers to expedite clearance processes for imported/exported goods.
- Analyzed industry trends to develop strategic plans for future growth within the freight department.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
- Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
- Trained new employees in company procedures and best practices, fostering a cohesive work environment.
- Implemented safety protocols to minimize accidents and injuries among the freight team members.
- Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Operations Manager
Circa Arizona
Phoenix, AZ
06.2013 - 08.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Manager
Walmart
Maricopa, AZ
03.2010 - 09.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelors - Business Management
Carol College
Helena, MT06.1987
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Employee Scheduling
- Recruiting and interviewing
- Policy Enforcement
Timeline
Assistant Manager
Goodwill Industries Of Arizona
02.2024 - 09.2024
Store Manager
AutoZone
08.2020 - 01.2024
Freight Manager
At Home
08.2020 - 05.2022
Operations Manager
Circa Arizona
06.2013 - 08.2019
Assistant Manager
Walmart
03.2010 - 09.2013
Owner
Bergstrom Construction
06.1982 - 12.2009
Bachelors - Business Management
Carol College