Nick Cvercko
Austin,TX
Summary
Customer-focused Restaurant Manager with 17 years of experience in the hospitality and food industry. Personal connections have provided the restaurant with many loving regulars feeling at home and returning several times a week. Excellent management skills with the ability to create beverage menus, while managing costs and pricing. Skilled at supervising and leading a team to provide customers with an excellent experience. These skills provided an opportunity to rise quickly from Bar Manager to General Manager.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Sway Thai
10.2022 - Current
- Assisted returning GM in implementing previous standards of a great restaurant that had lost its way.
- Generally aided the GM in setting new standards of service to increase perceived value of the Sway experience. Helped hold FOH staff to a high standard of product knowledge, and steps of service.
- Also took on the role of Bar Manager. Performed pricing audits to keep liquor/beer/wine/sake/cocktails under predetermined cost percentages. (16%/22%/27%/21% respectively).
- Mentored a new bar lead and taught him to run his bar program. He now holds the team to standards of bartending, cleaning, r&d, and adding to quarterly drink menus and specials. Oversaw him creating systems to keep track of bar waste and prep scheduling.
- Added sought after bottles and hidden gems to the liquor list, educating staff on all.
- Created new beverage menu to increase sales of all liquors on the shelf.
- Took a hands on approach to any problems regarding toast, IT, and facility needs to decrease money spent on specialists called in to fix these.
- Reorganized Opentable to maximize guest counts.
- Aided newer BOH leads in costing out their new dishes in Marginedge.
General Manager
Kemuri Tatsu-Ya
08.2021 - Current
- Took the least profitable restaurant in the Tatsu-ya group and brought it to the most profitable.
- Opened up from 5 days a week to 7 driving down labor cost to 23% from 30%+ and driving sales up to $75k/week.
- Implemented strict training and pre-shift meetings to maximize product knowledge for all FOH employees.
- Reported on and kept track of P&L and a declining budget.
- Helped develop new cocktails for quarterly menu changes, keeping a close eye on cost.
- Performed quarterly reviews of all FOH employees.
- Kept up an aging building and contacted our own facilities team as well as other professionals to keep everything working. First fixed what I could myself to reduce cost.
- Trained Supervisors and AGMs on scheduling, Toast back end, onboarding, interviewing, and payroll.
Assistant General Manager
Second Bar + Kitchen
03.2021 - 08.2021
- Managed a small staff with a team of new managers. Focused on a return to great service after standards had dropped during Covid-19.
- Changed existing cocktails to fit in to the cost percentage standards that had started to be ignored.
- Implemented higher attention to bar inventory by integrating Aloha with Bevager.
- Took over all back end computer systems including Resy, Aloha, and Bevager. Creating more efficient ways to run the restaurant.
- Aided with the hiring and training process as more staff and managers were needed.
Skills
- Scheduling
- Inventory Control
- Staff Management
- Employee Training
- Purchasing
- Beverage design and pricing
- Aloha and Toast back-end upkeep
- Performance Monitoring and Evaluation
- Originality and Creativity
- Management Training
- InDesign
- Excel
- Resy and Open Table
- Hiring and Onboarding
- Sales Tracking
- Profit and Loss Control
Timeline
Assistant General Manager
Sway Thai
10.2022 - Current
General Manager
Kemuri Tatsu-Ya
08.2021 - Current
Assistant General Manager
Second Bar + Kitchen
03.2021 - 08.2021
Similar Profiles
HUSEYIN SANLIHUSEYIN SANLI
YACHT CAPTAIN at SWAYYACHT CAPTAIN at SWAY
Jack McNeilJack McNeil
VIP Manager at Sway NightclubVIP Manager at Sway Nightclub
Tiffany GuardadoTiffany Guardado
Server at SwayServer at Sway