Nick Dell'Aquila

• Scheduled daily service center employees and monitored performances.
• Presented budgets and performance reports to corporate offices.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed multiple operations and buildings within the Regional District.

• Developed systems and procedures to improve operational quality and team efficiency.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Allocated resources to planned programs according to business objectives.
• Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.

Responsible for 200 plus employees in all service center functions.

Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.

Implement company policy in all matters

Monitor actual performance data and set schedules to improve productivity and cut cost.

• Trained new staff members on company policies and center expectations.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Increased client retention by providing superior customer service.
• Controlled inventory transactions to reconcile ordering processes with demand forecasts.
• Built and maintained relationships with key suppliers and customers to support seamless operations.
• Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.