Nick Denman
Missoula,United States
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Buffalo Wild Wings
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Montana Ale Works
06.2022 - 12.2022
- Seated customers in timely manner by managing reservations and waitlists of more than 40 people at a time skillfully.
- Shared knowledge of dozens of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served and balanced cash receipts.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding over 50 menu items, including sourcing, ingredients and cooking methods.
Education
Bachelor of Science - Management Information Systems
University of Montana
Missoula, Montana12.2024
Skills
- Food Preparation and Safety
- Food and Beverage Pairings
- Dining Customer Service
- Fine Dining
- Guest Service
- Special Requests
- Pos Systems
- Policies And Procedures
- Communicate Effectively
- Table Settings
- Dining Customer Service
Timeline
Server
Buffalo Wild Wings
05.2023 - Current
Server
Montana Ale Works
06.2022 - 12.2022
Bachelor of Science - Management Information Systems
University of Montana
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