Nick Edwards
Miami,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care with a unique and extensive background within the Porsche Brand. Successful at motivating, training and creating a unique culture for employees to thrive and grow.
Overview
20
20
years of professional experience
Work History
Porsche General Manager
The Collection
Miami, FL
10.2021 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Develop and maintain a stellar relationship between the manufacture and the dealership.
Aston Martin and McLaren Sales Manager
The Collection
Miami, FL
04.2021 - 09.2021
- Managed daily operations of sales department, including supervision of staff members.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Maintain and develop relationship between The dealership and the manufacture.
Porsche Business Manager
The Collection
Miami, FL
08.2020 - 03.2021
- Managed a team of staff members, providing guidance and direction to ensure successful completion of car sales.
- Determined customer needs and calculated payment options based on consultative sales process.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Responsible for submitting Credit applications to various financial institutions and banks to secure financing for customers Purchasing Porsche Vehicles.
- Presenting and selling various finance and insurance products related to the auto industry.
Porsche Sales Certified Global Brand Ambassador
The Collection
Miami, FL
10.2017 - 03.2020
- Responsible for selling new and certified pre-owned Porsche vehicles
- Brand ambassador, promoting the Porsche brand at various social and Motorsport events.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Develop and maintain deep and meaningful relationships with customer base.
- Configure and customize Porsche Vehicles for inventory.
Porsche Sales Certified Global Brand Ambassador
Porsche West Broward
Davie, FL
05.2016 - 09.2017
- Responsible for selling new and certified pre-owned Porsche Vehicles.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Communicated regularly with team members regarding progress updates on projects.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Provided customer service support during promotional events or when needed.
- Managed relationships with vendors involved in promotional activities.
Porsche Sales Certified Global Brand Ambassador
Brumos porsche
Jacksonville, FL
09.2015 - 04.2016
- Responsible for selling new and certified pre-owned Porsche vehicles.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Provided customer service support during promotional events or when needed.
- Porsche Brand Ambassador, promoting the Porsche Brand at various Motorsports and Social events.
Porsche Test and Development Driver
Porsche AG
INTERNATIONAL
01.2009 - 08.2015
- Professional Test Driver responsible for driving various different tests for prototype Porsche Production Cars.
- Traveled internationally to various automotive proving grounds and race tracks.
- Provide feedback and communicate effectively to the engineering team developing automotive technology.
- Participate in various new vehicle launch events, promoting the Porsche Brand Globally.
- Involved with various model lines such as the 911, Boxster/Cayman and the iconic 918 Spyder.
- Occasionally participate in customer racing.
Porsche Sport Driving School Instructor
Porsche AG
INTERNATIONAL
01.2009 - 08.2015
- Porsche Certified Instructor, coaching and instructing customer who attended Porsche Sport Driving School events and driving experiences world wide.
- Promote the Porsche Brand at various new Vehicle launch events, driving experiences and world wide promotional tours.
- One to One advanced driver coaching, group driver coaching.
- Specializing in drifting technique, specifically Ice Driving.
- Responsible for creating course content, event schedules and format.
- Group instructor for the Porsche Ice Driving Experience Programs from 2009-2015 in Finland and Canada.
- Porsche World Roadshow instructor from 2010-2013, responsible for showcasing the Porsche model range to potential customers across F1 race tracks internationally.
British Association of Rally Schools Instructor
Silverstone Circuit
Silverstone UK
01.2007 - 12.2008
- Silverstone Rally School Instructor, teaching rally driving techniques to customers.
- Perform passenger rides demonstrating the capabilities of various different rally cars on gravel and tarmac.
- One to One coaching in advanced driving techniques, specializing in drifting.
- Represent and promote automotive brands that are associated with Rallying through various Motorsport events.
Prodrive - Subaru World Rally Team Logistics
ProDrive
Banbury UK
03.2004 - 12.2006
- Responsible for stocking and organizing spare parts for the Subaru World Rally team at their logistics center.
- Communicate with team members and report to various team leaders to for-fill the spare parts requirements of the World Rally Car Team.
- Occasional travel to promote the Subaru World Rally Team and Prodrive at various Motorsport events.
Education
B-Tec - Sports Coaching
Enfield Collage
Enfield, North London UK12-2006
High School Diploma -
Robert Smyth High School
Market Harborough, UK12-2004
Skills
- Leadership
- Relationship Building
- Business Development
- Business Administration
- Sales
- Sales Analysis
- Contract Negotiations
- Customer Retention
- Inventory Management
- Staff Development
- Customer Relations
- Customer Relationship Management
- Profit and Loss Accountability
- Professional Driving Experience
- Driving Events Management
- Brand Ambassador
Training
- Porsche Certified Brand Ambassador 101 - Sales Professional
- Porsche Certified Brand Ambassador 201 - Business Manager
- Porsche Certified Brand Ambassador 106 - Senior Management
- Porsche International Dealer Academy participant 2023 - Present. University of St Gallen - Business Excellence
Hobbies
- Passion for Cycling, Running and living an active lifestyle.
- I love to spend time with wife and three children.
- Participate in Driving Experiences and Motorsport events.
- I Love to travel and experience different cultures.
Timeline
Porsche General Manager
The Collection
10.2021 - Current
Aston Martin and McLaren Sales Manager
The Collection
04.2021 - 09.2021
Porsche Business Manager
The Collection
08.2020 - 03.2021
Porsche Sales Certified Global Brand Ambassador
The Collection
10.2017 - 03.2020
Porsche Sales Certified Global Brand Ambassador
Porsche West Broward
05.2016 - 09.2017
Porsche Sales Certified Global Brand Ambassador
Brumos porsche
09.2015 - 04.2016
Porsche Test and Development Driver
Porsche AG
01.2009 - 08.2015
Porsche Sport Driving School Instructor
Porsche AG
01.2009 - 08.2015
British Association of Rally Schools Instructor
Silverstone Circuit
01.2007 - 12.2008
Prodrive - Subaru World Rally Team Logistics
ProDrive
03.2004 - 12.2006
B-Tec - Sports Coaching
Enfield Collage
High School Diploma -
Robert Smyth High School
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