Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nick Hendricks

Saint Charles,MO

Summary

Assistant Store Manager at Cyclegear, adept in retail operations and customer service, enhanced store productivity through effective employee coaching and inventory control. Demonstrated proficiency in sales techniques, achieving significant customer satisfaction. Skilled in verbal and written communication, ensuring seamless store operations.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Cyclegear
St Louis, MO
12.2024 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Delegated work to staff, setting priorities and goals.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Shipping and Receiving Specialist

Cyclegear
St Peters, MO
08.2024 - 11.2024
  • Monitored merchandise received and shipped from facility in computer system.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coordinated inventory, stocking and ordering.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

Sales Associate

Cyclegear
St Peters, MO
02.2024 - 08.2024
  • Assisted customers with product selection, sizing and styling.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Upsold additional items based on customer interests and needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Processed returns, exchanges, and refunds in accordance with company policies.

General Service Technician

Telle Tire and Auto Service
Bridgeton, MO
07.2022 - 02.2024
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Logged services performed in service ticket system.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.

Education

High School Diploma -

Hazelwood West HighSchool
Hazelwood, MO
05-2023

Skills

  • Stock management
  • Retail operations
  • Customer service
  • Sales techniques
  • Verbal and written communication
  • Employee coaching
  • Inventory control
  • Store operations

Timeline

Assistant Store Manager

Cyclegear
12.2024 - Current

Shipping and Receiving Specialist

Cyclegear
08.2024 - 11.2024

Sales Associate

Cyclegear
02.2024 - 08.2024

General Service Technician

Telle Tire and Auto Service
07.2022 - 02.2024

High School Diploma -

Hazelwood West HighSchool

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Nick Hendricks