Nick Hodgson
Buffalo
Summary
Dynamic sales supervisor with a proven track record of performance management, driving team success through strategic planning and data analysis. Expert in sales strategy development and using voice of the customer data to increase productivity. I foster a collaborative environment within my units through motivating teams, leading to enhanced engagement. I utilize strong change management skills with effective communication to streamline processes to achieve top results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Supervisor
GEICO
09.2012 - Current
- Coastal Sales Supervisor - led team in specialty unit in 6 specific coastal states where the unit had specific goals and underwriting criteria, improved productivity 11% year over year.
- Auto Sales Supervisor - motivated team of 13 sales associates to hit their new business goals through targeted coaching and performance management, resulting in associate promotion rate of 92.3%.
- Loyalty Supervisor - operated sales and service functions daily, handled customer relations issues, enabling prompt resolution to close policies and boost unit's customer service satisfaction rate to 98%.
- Homeowner Sales Supervisor - maintained top quartile results for productivity metric by developing teams through performance monitoring, appropriate associate development plans which has led to efficiency improvements.
Supervisor
DialAmerica
09.2010 - 09.2012
- Increased team productivity 10% year over year by implementing efficient workflows and setting clear expectations for staff members.
- Assisted in recruiting efforts, conducting interviews, and making hiring decisions based on candidate qualifications.
Shift Manager
Blockbuster Video
01.2005 - 08.2010
- Developed schedules to optimize labor resources while maintaining service excellence.
- Conducted performance evaluations, providing feedback to promote employee growth and accountability.
Education
Bachelor of Arts - in Writing
Buffalo State College
Buffalo, NY06-2009
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06-2004
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Problem-solving
- Team development
- Workforce management
Certification
P&C licensed/trained in all 50 states
Proficient in Microsoft Excel
Timeline
Sales Supervisor
GEICO
09.2012 - Current
Supervisor
DialAmerica
09.2010 - 09.2012
Shift Manager
Blockbuster Video
01.2005 - 08.2010
Bachelor of Arts - in Writing
Buffalo State College
High School Diploma -
North Tonawanda High School