Nick Howard
Riverside,CA
Summary
Customer service representative with 14 years in the automotive industry, with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
Work History
Service Advisor
Audi Riverside
Riverside
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Service Advisor
Inland Empire Hyundai
Loma Linda, California
01.2022 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Service Advisor
CardinaleWay Hyundai/Genesis
Corona, CA
09.2019 - 10.2021
- Performed excellent customer service while performing service related tasks
- Maintained Required Training and Certifications from manufacture
- Maintained and monitored documentation for warranty submission
Service Manager/ Warranty Admin
Hyundai/Genesis Of Moreno Valley
Moreno Valley, CA
03.2018 - 08.2019
- Defined department objectives and monitored performance
- Effectively communicated and analyzed issues with customers to provide satisfactory solutions
- Model expected customer service standards to promote customer satisfaction, loyalty and retention
- Hired, trained, developed and monitored performance of service department staff
- Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems
- Submitted Warranty claims and maintained warranty schedule
Service Advisor
Riverside Hyundai
Riverside, CA
01.2014 - 09.2017
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Recommended additional, useful services to customers, which helped to increase overall sales
- Explained amount for expected services and provided detailed answers to customer questions
- Achieved and maintained excellent customer satisfaction
Inventory Control
Riverside Metro Auto Group LLC
Riverside, CA
01.2011 - 01.2014
- Received New Vehicles, inspected for transportation damages
- Assigned stock numbers to new vehicles and processed into PDI
- Maintained inventory vehicles and locations for all5 dealerships, Riverside Hyundai, Honda, Nissan, Mazda, and Volkswagon
Education
Automotive Degree - Automotive Technology
Universal Technical Institute of California Inc
Rancho Cucamonga, CAHigh School Diploma -
Ramona High School
Riverside, CASkills
- CDK & Reynolds
- Team building
- Reporting and documentation
- Strategies and goals
- Communication skills
- Quality control
- Technologically savvy
- Organizational strengths
Timeline
Service Advisor
Audi Riverside
11.2023 - Current
Service Advisor
Inland Empire Hyundai
01.2022 - 11.2023
Service Advisor
CardinaleWay Hyundai/Genesis
09.2019 - 10.2021
Service Manager/ Warranty Admin
Hyundai/Genesis Of Moreno Valley
03.2018 - 08.2019
Service Advisor
Riverside Hyundai
01.2014 - 09.2017
Inventory Control
Riverside Metro Auto Group LLC
01.2011 - 01.2014
Automotive Degree - Automotive Technology
Universal Technical Institute of California Inc
High School Diploma -
Ramona High School