NICK MCCONOCHIE
South Jordan
Summary
Dedicated technical support professional excelling in troubleshooting complex issues and enhancing user experiences through effective communication. Proven track record in collaborating with teams to resolve technical challenges, drive customer satisfaction, and ensure operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support II
Weave
Lehi
11.2022 - Current
- Conduct remote sessions on local and hosted servers to support Cloud Install Specialists with installation, configuration, and troubleshooting tasks
- Collaborated with Tier 1 support representatives to troubleshoot technical issues, ensuring timely and effective resolutions
- Conducted in-depth network testing to assess compatibility with company products, recommending compliant hardware and configurations
- Identified system bugs and provided detailed evidence to development teams, facilitating timely resolutions and enhancing product stability
Technical Support I
Weave
Lehi
08.2021 - 11.2022
- Delivered clear, patient technical support via phone, guided users through troubleshooting steps, ensuring positive support experience
- Managed escalated customer cases, provided guidelines and education on product functionality, ensured resolution and customer satisfaction
- Established and maintained strong relationships with external practice management account executives, coordinated connection installations, updates, and ongoing technical support
Assistant Shop Manager
Pioneer Auto Spa
Draper
06.2020 - 12.2020
- Supervised team of 6–10 employees, ensuring adherence to quality standards and operational procedures
- Recruited, interviewed, and trained new team members, fostering a collaborative and high performing work environment
- Assisted customers with transactions and personalized account needs, enhancing satisfaction and accuracy
- Promoted company products, services, and savings plans to drive customer engagement and revenue growth
- Resolved customer complaints and provided clear guidance on company policies and procedures
- Monitored inventory levels and personnel coverage; coordinated restocking and scheduled maintenance to ensure operational efficiency
Warehouse Delivery Driver
Republic Electric West
Sacramento
01.2014 - 04.2015
- Planned and mapped delivery routes to ensure timely and efficient arrival at designated locations
- Prepared and packaged supply orders accurately to ensure readiness for daily delivery routes
- Represented company with professionalism on various job sites to enhance client relationships
- Supported project completion by assisting senior staff with essential tasks on site
Education
Fundamentals of Information Technology -
University of Phoenix
06-2026
Skills
- Tech support
- Network troubleshooting
- Problem identification
- Customer service
- Team collaboration
- Effective communication
Certification
- CompTIA A+, 02/26
Accomplishments
- Improved customer satisfaction by decreasing complaints through proactive and strategic problem solving.
- Trained and mentored over 20 new employees to enhance performance and productivity.
- Achieved on-time delivery rate across 500+ deliveries annually.
Training
Fundamentals of Information Technology, University of Phoenix, 2022
References
References available upon request.
Timeline
Technical Support II
Weave
11.2022 - Current
Technical Support I
Weave
08.2021 - 11.2022
Assistant Shop Manager
Pioneer Auto Spa
06.2020 - 12.2020
Warehouse Delivery Driver
Republic Electric West
01.2014 - 04.2015
Fundamentals of Information Technology -
University of Phoenix