Nick Mckenzie
Ames,IA
Summary
Dynamic professional with a proven track record in customer service excellence and cash handling, honed across roles at HyVee Foods, Sasshole, and Buckle. Leveraged empathy and payment processing skills to enhance customer satisfaction and streamline transactions. Achieved significant improvements in service efficiency and fraud prevention, demonstrating a strong work ethic and integrity.
Overview
3
3
years of professional experience
Work History
Cashier
HyVee Foods
Council Bluffs, IA
01.2024 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Checked personal identifications during alcohol and tobacco sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returned merchandise by strictly following store return and exchange procedures.
Server
Sasshole
Crescent, IA
06.2023 - 06.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees to perform duties.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
Sales Associate
Buckle
Council Bluffs, IA
01.2022 - 06.2023
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Finance
Iowa State University
Ames, IA12-2027
High School Diploma -
Underwood
IA05-2024
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Reports and documents
- Online orders preparation
- Touching grass (test)
- Work ethic and integrity
- Payment processing
- Customer service excellence
- Gift card handling
- Issue resolution
- Merchandise restocking
- Product recommendations
- Multitasking and organization
- Cash handling
- Retail merchandising
- Fraud prevention awareness
- Order packaging
- ID verification
- Order verification
- Customer service
- Regulatory compliance
- Empathy and patience
Timeline
Cashier
HyVee Foods
01.2024 - 10.2024
Server
Sasshole
06.2023 - 06.2024
Sales Associate
Buckle
01.2022 - 06.2023
Finance
Iowa State University
High School Diploma -
Underwood
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