Accomplished Senior Loan Officer at M&M Mortgage, known for a high closing rate and mortgage underwriting expertise. Leveraged effective communication to exceed sales targets and enhance customer satisfaction. At PSB, guided borrowers through complex repayment options, significantly reducing delinquency rates. Proven leader, increasing revenue by 10% at Uptown Drink LLC through strategic management and time efficiency.
Successfully originated and processed residential mortgage loans, providing tailored solutions to clients based on financial needs, while ensuring full compliance with lending regulations and consistently achieving sales targets and high customer satisfaction. Consistently performing in the top tier at the company. Very high closing rate
Provided expert guidance to borrowers on student loan repayment options, forgiveness programs, and consolidation processes, ensuring compliance with federal regulations and delivering personalized solutions that improved borrower satisfaction and reduced delinquency rates
Managed daily operations of a high-volume bar, overseeing a team of 20 staff, optimizing inventory and cost control, ensuring exceptional customer service, and increasing revenue by 10% through strategic promotions and efficient workflow management