Nick Ottoboni
San Bruno,CA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Applebee's Grill + Bar
Temecula, CA
01.2023 - 06.2024
- Resolved customer complaints in a polite manner according to company policy.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Greeted customers, provided menus and answered questions about menu items.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Framer Apprentice
Merrit Framing
Temecula, CA
02.2022 - 01.2023
- Maintained work area clean and organized at all times.
- Assembled window frames, door frames, wall sections and roof trusses.
- Maintained a clean work environment by disposing of waste materials properly.
- Operated forklifts to transport large pieces of lumber around job site.
- Transported materials from supply truck to worksite.
- Measured and cut lumber to size with a saw.
- Assisted in constructing walls, floors and roofs of structures using hand tools and power tools.
- Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
Education
High School Diploma -
Kalani High School
Honolulu, HI04-2022
Skills
- Guest Relations Management
- Sales Techniques
- POS operation
- Cash Handling
- Positive and professional
- Price memorization
- Upselling techniques
- Salesmanship
- Service prioritization
- Guest Relations
- Order Accuracy
- Relationship Management
Timeline
Restaurant Waiter
Applebee's Grill + Bar
01.2023 - 06.2024
Framer Apprentice
Merrit Framing
02.2022 - 01.2023
High School Diploma -
Kalani High School
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