NICK OZUNA
San Marcos
Summary
I’m someone who brings energy, focus, and a strong work ethic to everything I do. I enjoy being around people and creating a positive atmosphere, which is what draws me to serving. Whether it’s staying on top of multiple tasks, working with a team, or making sure guests have a great experience, I like being in environments where I can stay active and engaged. I’m excited to work somewhere I can develop my skills, meet new people, and consistently deliver great service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Willie's Grill & Icehouse
Kyle, TX
08.2024 - Current
- Provided excellent customer service by attentively responding to guest inquiries and requests.
- Demonstrated menu knowledge to assist guests in making informed dining choices.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
Sales Associate
Orangetheory Fitness
04.2023 - 08.2023
- Drove membership growth through daily outreach, cold calls, and community engagement.
- Consistently met or exceeded monthly sales goals by converting leads into new members and promoting free trial workouts both in-person and over the phone.
- Supported coaches in creating a positive and motivating environment.
Customer Service Representative
P. Terry's
Lakeway, TX
08.2020 - 05.2022
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring prompt resolution of issues to enhance satisfaction.
- Collaborated with team members to streamline workflows, improving overall service efficiency.
Education
Exercise And Sports Science
Texas State University
San Marcos, TX05-2028
General Studies
Austin Community College
Austin, TX08-2023
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Lake Travis Highschool
01-2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Menu memorization
- Sales expertise
- Order accuracy
- Guest relations management
- Team collaboration
- Food running
- Customer service
- Safe food handling
- Service prioritization
Certification
- Tabc Seller Training Certification
- Issued Feb 2026- Present
- Food Handler's Essential Course
- Issued Dec 2024- Present
- Certified Personal Trainer
- Issued 2023 - Present
- ACE Certified Professional
- Adult CPR/AED Certified
- 2023 - Present
- American Red Cross
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
Willie's Grill & Icehouse
08.2024 - Current
Sales Associate
Orangetheory Fitness
04.2023 - 08.2023
Customer Service Representative
P. Terry's
08.2020 - 05.2022
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Lake Travis Highschool
Exercise And Sports Science
Texas State University
General Studies
Austin Community College