Nick Shaw
Madison,US
Summary
Dynamic supply chain and logistics professional with extensive experience overseeing the entire life-cycle of supply chain and logistics from acquisition to distribution. Proven track record in team leadership, process optimization, and customer satisfaction. Experienced in overseeing dock material handling, assembly operations, and ensuring compliance with manufacturing systems. Adept at fostering teamwork, driving continuous improvement initiatives, and maintaining a safe work environment. Skilled in managing manpower, payroll reporting, and budget adherence. Proficient in implementing lean manufacturing principles, Kaizen methodologies, and standardized work instructions to enhance efficiency and quality. Demonstrates proactive problem-solving, adaptability, and versatility across multiple departments. Committed to excellence in service delivery, safety, and operational efficiency.
Overview
16
16
years of professional experience
Work History
Group Manager
YKTA
Madison, AL
11.2024 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
- Championed a culture of continuous improvement within the department, encouraging innovation and creative problem-solving among staff members.
- Delegated tasks strategically and monitored progress for timely completion.
- Trained new team members by relaying information on company procedures and safety requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Collaborated with human resources in maintaining updated employee records and facilitated new hire orientations. I also partnered with HR to obtain appropriate staffing levels to meet current business needs.
- Ensured the compliance of company policies through corrective actions and one on one discussions. I then communicated with HR regarding employee disputes and provided guidance on resolutions that aligned with our company values.
- Served as a point of contact for employees seeking information or assistance related to Human Resources matters.
Group Leader
Carter Express
Madison, AL
08.2022 - 11.2024
- Manage Team Leaders, oversee dock material handling and assembly operations, and ensure Mazda Toyota Manufacturing System compliance, training leaders and team members for efficient procedures and operations.
- An integral part of Carter Express and customer teams participating in continuous improvement projects and maintaining a clean, organized, and safe work environment. Oversee proper waste disposal and adhere to Environmental Management System activities. Optimize dock and sub-assembly efficiencies through lean manufacturing principles and human resources planning, facilitating effective communication among team leaders and members for prompt issue resolution. Plan and conduct associate training, ensuring product quality through audits and 5S activities. Coordinate with other Group Leaders and departments, enforce PM schedules, and foster skill development. Strictly enforce safety protocols, addressing concerns immediately and reinforcing safety procedures.
- Key Contributions:
- Delivered support in Carter Express & Customer policies and procedures and administered them fairly and consistently.
- Facilitated communication between team leaders and members, establishing clear expectations and resolving issues. Maintained excellent communication and reporting standards tailored to meet customer process requirements.
- Verified and ensured daily shipments and receipts to meet customer standards with 100% accuracy and on-time delivery.
- Planned and managed manpower to optimize operations, also ensured accurate payroll reporting and adherence to budget constraints for both company and departmental planning.
- As a leader, fostered teamwork and identified improvement opportunities, driving change-focused initiatives within the organization through effective team leadership and collaboration.
- Created standardized work instructions for material handling and sub-assembly processes, ensuring optimum efficiency.
- Championed improvement initiatives in quality, delivery, cost, and safety, driving continuous enhancement through Kaizen methodologies to meet organizational objectives effectively.
- Directed implementation and follow-up of countermeasure activities addressing customer or departmental issues, resolving conflicts courteously and professionally to maintain positive relationships and operational efficiency.
- Oversaw identification of training needs and facilitated development for department team members. Adapted to training and performed various functions across multiple areas effectively.
Senior Operations Manager
Fedex Ground
Madison, AL
04.2020 - 08.2022
- Conducted the morning sort of packages
- Communicated with Fedex direct shipment drivers to ensure prompt and on time delivery for current and upcoming shipments
- Devised a daily efficient trailer unload schedule
- Led a pre-shift meeting amongst all operations managers and package handlers covering all daily tasks and expectations
- Directly supervised the morning sort which consisted of the unload of thousands of packages to 7 direct van lines with the overall goal of delivering an on-time dispatch to our individual contractors and customers
- Ensured that there were no packages unaccounted for by the end of sort and communicated with our contractors post-sort discussing any missing or defected packages belonging to their routes
- Conducted a post-sort meeting with all operations managers discussing our TLH (total labor hours) used in relation to the amount of packages sorted and the time of dispatch. We also would discuss current SWI's and SOP's to further enhance sort efficiency while also focusing on package handler safety.
- Key Contributions:
- Developed operations managers with the goal of bettering their leadership skills, problem solving abilities, team efficiency, and quality assurances to our customers.
- Partnered with the Inventory Control and Quality Assurance (QA) teams and process teams to solve identified problems.
- Managed multiple priorities and processes, while offering a level of service that goes above and beyond the basics.
- Demonstrated proactive problem-solving skills, anticipating contractor needs, and maintaining Fedex values with poise, professionalism, and leadership, resolving issues preemptively.
Inbound Team Member
FedEx:Ground
Madison, AL
11.2019 - 04.2020
- Demonstrated a commitment to safety daily by handling packages and incoming freight with care, utilizing safe and proper lifting methods, and providing feedback to peers/direct supervisors to mitigate safety risks effectively.
- Efficiently unload packages from inbound trailers, efficiently loading packages from the van lines to the assigned route ensuring accurate palletization and proper scan of goods.
- Provide versatile support across cross-trained departments including all 7 van lines outside of my assigned line, Inbound, Outbound, and QA.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Assistant Store Manager/Retail Sales Associate
Mattress King
Huntsville, AL
03.2015 - 11.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Retail Sales Associate
Bedzzz Express
Madison, AL
08.2013 - 03.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Delivery Driver/Warehouse Worker
Bedzzz Express
Madison, AL
08.2010 - 08.2013
- Delivered bed products to customers and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
High School Diploma -
Bob Jones High School
Madison, AL05.2009
Skills
- Supply Chain & Procurement
- Inventory Planning & Control
- Team Leadership
- Logistics Management
- Strategic Planning & Analysis
- Process Improvement
- Training & Development
- Operations & Management
- Client Relationship Management
- Manufacturing & Distribution
Forklift Certified and Tugger Certified
Completed training and courses to receive valid certifications for each.
Timeline
Group Manager
YKTA
11.2024 - Current
Group Leader
Carter Express
08.2022 - 11.2024
Senior Operations Manager
Fedex Ground
04.2020 - 08.2022
Inbound Team Member
FedEx:Ground
11.2019 - 04.2020
Assistant Store Manager/Retail Sales Associate
Mattress King
03.2015 - 11.2019
Retail Sales Associate
Bedzzz Express
08.2013 - 03.2015
Delivery Driver/Warehouse Worker
Bedzzz Express
08.2010 - 08.2013
High School Diploma -
Bob Jones High School