NICK SOLLAZZO
Tampa,Florida
Summary
Customer service professional with extensive caregiver and customer service experience, adept at managing complex schedules and organizational lists as well as enhancing client wellbeing. Proven ability to exceed customer expectations and ensure all customer's satisfaction in a fast-paced environment. Proven record in maintaining customer relations and conflict resolution through meaningful discourse.
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
10
10
years of post-secondary education
13
13
years of professional experience
Work History
Account Executive
Guns International
Tampa, FL
01.2026 - Current
- Exceeded all sales goals and have been the top seller at the company for 5 months.
- Developed new business opportunities through networking and relationship building.
- Cultivated relationships with key decision makers through strategic client visits and follow-up calls, fostering loyalty and repeat business.
- Collaborated with marketing to design and implement targeted sales campaigns, enhancing lead generation.
- Managed client accounts, driving satisfaction and retention through personalized engagement.
- Identified customer needs by asking questions and advising on best solutions.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Maintained accurate records of all sales activities using CRM software systems.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Generated weekly reports on sales performance against targets for upper management review.
- Maintained up-to-date knowledge of industry trends and developments.
Caregiver for Paralyzed Mother
HomeCare
Lutz, Florida
01.2022 - 11.2025
- Assisted my bed bound mother with bathing and personal hygiene for 2 hours daily, promoting comfort and dignity through compassionate care.
- Prepared three nutritious meals daily, including breakfast, lunch, and dinner, tailored to the dietary needs of my disabled mother.
- Managed mother's estate and finances through budgeting and tracking expenses, coordinating 7+ doctors' appointments monthly to ensure timely medical care.
- Created a comprehensive medication schedule for 16 prescriptions, ensuring timely administration at 9 intervals to improve adherence.
- Conducted daily physical, occupational, and speech therapy sessions for my mother, tailoring sessions in intervals to her specific needs, which led to noticeable improvements in her mobility and communication skills.
- Provided life sustaining nursing care such as catheter changes and the administration of intravenous antibiotics and medications.
- Dedicated time weekly to researching Parkinsonism, focusing on therapies and exercises that helped improve my mother's mobility and quality of life.
- Organized and participated in weekly social activities with my mother, enhancing her emotional well-being, while coordinating with healthcare professionals to ensure effective management of her mental health.
- Oversaw my mother's estate and finances by budgeting and tracking monthly expenses, while coordinating 7+ doctors' appointments each month to ensure timely medical care.
- Coordinated over 200 phone calls with banks and healthcare facilities, managing appointments with 11 doctors.
- Maintained a detailed and accurate list of medications and medical history, reviewed biweekly with specialists to ensure optimal treatment and care.
Server Team Lead
Carrabba's Restaurant
Fort Myers, FL
01.2020 - 09.2021
- Led server team in delivering exceptional guest experiences during peak hours.
- Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
- Trained new staff on menu items, service procedures, and customer interaction.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Implemented upselling initiatives to maximize sales opportunities with customers.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Coordinated daily shift schedules to ensure adequate staffing levels and coverage.
- Led and mentored a team of servers to ensure exceptional customer service and satisfaction.
- Facilitated communication between front-of-house staff members and kitchen personnel regarding menu items availability or changes in specials or promotions.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Trained new employees to perform duties.
- Instructed new employees on specific job responsibilities in a hands-on manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked identification to verify whether guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with management to implement new promotional initiatives effectively.
Server
Olive Garden
Estero, Florida
03.2018 - 01.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Monitored guest waiting list with hosts, communicating accurate wait times to servers and management to enhance guest experience.
- Served 40+ customers promptly, collaborating with team of 11 servers to manage 7 tables efficiently and maintain service quality.
- Managed and coordinated large events with up to 95 guests at one time while managing 4 other servers to work seamlessly together.
- Monitored guest waiting list with hosts while communicating wait times with other servers and management.
- Verified dietary restrictions of 20+ guests daily and guided them to specialty menu items that align with their needs, advising on options with lower allergen risk.
- Assisted guests with menu selections and dietary restrictions.
- Resolved guest complaints promptly to ensure satisfaction during meals.
- Processed cash payments accurately for customer orders and processed payments accurately.
- Resolved guest complaints swiftly, ensuring satisfaction and fostering positive dining experiences.
Delivery Driver
3 Brothers Pizza NY
Odessa, Florida
05.2014 - 06.2016
- Organized delivery routes for myself and other drivers, reducing delivery times and enhancing overall efficiency.
- Balanced cash register daily, managing cash for 5+ delivery drivers and accurately dispensing tips for 100+ credit card and cash orders.
- Maintained cleanliness and organization of dish pit during off-peak hours, preventing overload and facilitating smooth workflows for staff during peak service times.
- Maintained cleanliness and organization of the dish pit during off-peak hours, preventing dishwasher overload and aiding smooth workflows for staff during busy service times.
Dish Washer
3 Brothers Pizza NY
Odessa, Florida
11.2013 - 05.2014
- Executed daily cleaning of kitchen and dining areas, maintaining a spotless environment that enhanced customer satisfaction and encouraged repeat visits.
- Performed daily cleaning of kitchen and dining areas, ensuring a spotless environment that contributed to customer satisfaction and repeat visits.
- Coordinated deliveries for drivers to optimize time management and maximize order fulfillment efficiency.
Education
Bachelor of Science Degree - Biomedical Engineering
Florida Gulf Coast University
Fort Myers, FL 07.2016 - 09.2026
Associate of Arts Degree - Biomedical Engineering
Florida SouthWestern State College
Fort MyersDiploma - Engineering
Sickles High School
TampaSkills
- Problem-solving
- Customer Service
- Accountable
- Adaptable
- Detail-oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
- Communication Skills
- Time Management
- Conflict Resolution
- Product Knowledge
- Technical Support
- Adaptability
- Data Entry
- Social Media Communication
- Patience
- Multi-tasking
- Attention to Detail
- Customer Feedback Analysis
- Microsoft Office Suite
- Negotiation Skills
- Email Management
- Teamwork
Timeline
Account Executive
Guns International
01.2026 - Current
Caregiver for Paralyzed Mother
HomeCare
01.2022 - 11.2025
Server Team Lead
Carrabba's Restaurant
01.2020 - 09.2021
Server
Olive Garden
03.2018 - 01.2020
Bachelor of Science Degree - Biomedical Engineering
Florida Gulf Coast University
07.2016 - 09.2026
Delivery Driver
3 Brothers Pizza NY
05.2014 - 06.2016
Dish Washer
3 Brothers Pizza NY
11.2013 - 05.2014
Associate of Arts Degree - Biomedical Engineering
Florida SouthWestern State College
Diploma - Engineering
Sickles High School