Nick Ventura
Lodi,NJ
Summary
Proven Operations Manager with a track record of enhancing dispatch efficiency and customer satisfaction at Baldor Specialty Foods. Expert in time management and customer service, leading teams to exceed company goals through empowerment and accountability. Skilled in driving with a clean record, ensuring timely delivery of goods and services.
Overview
11
11
years of professional experience
Work History
Driver
Uber And Lyft
11.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Lead Dispatcher
Baldor Specialty Foods
04.2017 - 06.2021
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Operations Manager
Midspan Telecom Communications
09.2013 - 02.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Dewitt Clinton High School
Bronx, NYSkills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Data Entry
Timeline
Driver
Uber And Lyft
11.2017 - Current
Lead Dispatcher
Baldor Specialty Foods
04.2017 - 06.2021
Operations Manager
Midspan Telecom Communications
09.2013 - 02.2017
High School Diploma -
Dewitt Clinton High School
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